Enterprise Customer Success Manager French speaker
CanonicalRemote
Full Time
Posted December 1, 2025
Not Specified
Remote
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Job Description
The Enterprise Customer Success Manager at Canonical is responsible for building trust with customers, supporting product adoption, identifying growth opportunities, and ensuring customer satisfaction across various open-source and cloud infrastructure products, all within a remote, globally distributed team.
Key Responsibilities
- Onboard new customers and introduce them to products and support processes
- Coordinate complex projects with developers, IT managers, and decision makers
- Collaborate with Sales, Field Engineering, and Support to develop engagement plans
- Manage a customer portfolio, identify growth opportunities and renewal risks
- Conduct weekly customer and business reviews to identify and resolve blockers
- Advocate for customers internally to improve satisfaction and retention
- Support customers through reactive ticket requests
- Create and execute campaigns targeting multiple customers via digital touchpoints
Requirements
- Native French language proficiency required with excellent command of English
- Minimum of 5 years of work experience with a strong background in IT, including exposure to projects related to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT
- Experience in onboarding new customers and introducing them to products and support processes
- Experience coordinating complex projects with developers, IT managers, and decision makers from various industries
- Ability to collaborate with Sales, Field Engineering, and Support to develop and deliver engagement plans that fulfill customer objectives
- Experience managing a portfolio of customers in a specific geographic region and identifying growth opportunities or renewal risks in coordination with Sales
- Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through product and engineering teams
- Ability to serve as a customer advocate internally and influence product roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention
- Experience supporting customers through reactive ticket requests
- Ability to create campaigns targeting multiple customers through digital touchpoints and activities
- Impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies
- Excellent presentation skills with the ability to guide conversations about complex software
- Experience building and improving internal processes while maintaining timely delivery to customer-related projects
- Ability to interact with all departments and at all levels, both internally and externally, demonstrating true team player qualities
- Knowledge of agile methodologies
Benefits & Perks
Annual performance-driven bonus
Distributed work environment with twice-yearly in-person team sprints
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Travel upgrades for long-haul company events
Ready to Apply?
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