Enterprise Customer Success Manager
CanonicalRemote
Full Time
Posted February 25, 2026
Not Specified
Remote
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Job Description
A Customer Success Manager at Canonical is responsible for onboarding, supporting, and expanding relationships with enterprise customers, ensuring they successfully adopt and derive value from Canonical's open source products and services, while collaborating across teams to enhance customer satisfaction and retention.
Key Responsibilities
- Onboard new customers and introduce them to products and support processes
- Coordinate and elaborate complex projects with developers, IT managers, and decision makers
- Collaborate with Sales, Field Engineering, and Support to develop and deliver engagement plans
- Manage a portfolio of customers, identify growth opportunities and renewal risks
- Conduct weekly customer and business reviews, prioritize blockers, and drive resolutions
- Advocate for customers internally and influence product roadmaps, documentation, and processes
- Support customers through reactive ticket requests
- Create and execute campaigns targeting multiple customers via digital touchpoints
Requirements
- Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
- Excellent presentation skills with the ability to guide a conversation about complex software.
- Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
- A true team player capable of interacting with all departments and at all levels, both internally and externally.
- Knowledge of agile methodologies.
- Proficiency both written and spoken in English.
- Experience with reactive ticket requests and supporting customers through such requests.
- Ability to onboard new customers and introduce them to products and support processes, including products such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, and others.
- Ability to elaborate and coordinate complex projects in interaction with developers, IT managers, and decision makers from various industries.
- Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
- Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams.
- Serve as a customer advocate internally and influence Canonical products roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention.
- Support customers through reactive ticket requests.
- Possess impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies.
Benefits & Perks
Compensation is based on geographical location, experience, and performance, with annual reviews and more frequent reviews for graduates and associates
Performance-driven annual bonus or commission
Distributed work environment with twice-yearly in-person team sprints
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Team Member Assistance Program
Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
Ready to Apply?
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