Enterprise Customer Success Manager
CanonicalRemote
Full Time
Posted December 1, 2025
Not Specified
Remote
Apply Now
Application opens on company website
Job Description
A Customer Success Manager at Canonical is responsible for onboarding, supporting, and developing trust with enterprise customers, ensuring successful adoption of Canonical's open source products and services, and identifying growth opportunities to enhance customer satisfaction and retention.
Key Responsibilities
- Onboard new customers and introduce them to products and support processes
- Coordinate and elaborate complex projects with developers, IT managers, and decision makers
- Collaborate with Sales, Field Engineering, and Support to develop and deliver engagement plans
- Manage a portfolio of customers, identify growth opportunities and renewal risks
- Conduct weekly customer and business review processes with cross-functional teams
- Advocate for customers internally and influence product roadmaps, documentation, and processes
- Support customers through reactive ticket requests
- Create campaigns targeting multiple customers via digital touchpoints
Requirements
- Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
- Excellent presentation skills with the ability to guide a conversation about complex software.
- Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
- A true team player capable of interacting with all departments and at all levels, both internally and externally.
- Knowledge of agile methodologies.
- Proficiency both written and spoken in English.
- Experience with reactive ticket requests to support customers.
- Ability to onboard new customers and introduce them to products and support processes including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, and others.
- Experience elaborating and coordinating complex projects with developers, IT managers, and decision makers from various industries.
- Experience managing a portfolio of customers in a specific geographic region and identifying growth opportunities or renewal risks in coordination with Sales.
- Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams.
- Ability to serve as a customer advocate internally and influence Canonical products roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention.
- Experience supporting customers through reactive ticket requests.
Benefits & Perks
Compensation is based on geographical location, experience, and performance, with annual reviews and more frequent reviews for graduates and associates
Performance-driven annual bonus or commission
Distributed work environment with twice-yearly in-person team sprints
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Team Member Assistance Program
Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
Ready to Apply?
Join Canonical and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Canonical
More jobs at Canonical
Sales Development Representative Arabic Speaker
Canonical
Remote
Full Time
5d
Software Engineer - Python Golang - Kubernetes
Canonical
Remote
Full Time
5d
Graduate Sales Development Representative UK
Canonical
Remote
Full Time
Feb 28
More jobs in Remote
Senior Sales Director - East
Amperity
NEW
Remote
Full Time
5h
$180k-180k
Lead Software Development Engineer
Amperity
NEW
Remote
TEMPORARY
5h
Senior Software Development Engineer
Amperity
NEW
Remote
TEMPORARY
5h