Engineering Manager, Managed Services
CanonicalRemote
Full Time
Posted December 1, 2025
Not Specified
Remote
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Application opens on company website
Job Description
A leadership role overseeing the development and operations of cloud-based managed services for customers, focusing on distributed systems like Kubernetes and OpenStack, with responsibilities including team management, process implementation, and ensuring high-quality service delivery in a remote, global environment.
Key Responsibilities
- Manage and lead the engineering team responsible for day-to-day managed services of customer environments
- Oversee customer service management, operations, and product improvement engineering
- Collaborate with customers, product engineering, and operations teams to ensure service quality and delivery
- Implement disciplined engineering and operations processes to optimize development and operational efficiency
- Ensure team focus on priorities, milestones, and deliverables to meet service level agreements
- Represent the BootStack team with stakeholders, customers, and external teams
Requirements
- Bachelor's or equivalent education in a technology field
- Proven professional experience in software delivery using Python, Go, C, C++, Java, or similar programming languages and/or managing operations teams
- Proven experience with OpenStack
- Demonstrated strong commitment to testing methodologies and maintainable code quality
- Experience with Linux system administration, with Ubuntu and Debian experience considered a plus
- Strong communication and cooperation skills
- Experience with agile software development methodologies
- Experience working in and managing distributed teams
- Technical aptitude for understanding complex distributed systems
- Experience with cloud topologies and technologies
- Ability to travel to team and company events and customer meetings, roughly 20% or less of the time
Benefits & Perks
Compensation is based on geographical location, experience, and performance, with annual reviews and more frequent reviews for graduates and associates
Performance-driven annual bonus or commission
Distributed work environment with twice-yearly in-person team sprints
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Team Member Assistance Program
Wellness Platform
Opportunity to travel to new locations to meet colleagues
Travel upgrades and Priority Pass for long-haul company events
Ready to Apply?
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