Apply Now
Application opens on company website
Job Description
A leadership role overseeing a global team of Customer Success Managers, responsible for driving customer engagement, retention, and growth through strategic planning, team management, and cross-functional collaboration in a remote environment.
Key Responsibilities
- Mentor and coach Customer Success Managers to improve post-sales account management
- Analyze regional performance metrics to identify trends and opportunities for improvement
- Develop and implement strategies to enhance customer engagement, retention, and growth
- Resolve escalated customer issues requiring expertise or intervention
- Manage and support team members to achieve individual and team goals
- Collaborate with cross-functional teams such as Sales, Marketing, Product, and Support to align on customer needs
- Prepare and communicate strategic plans, performance reports, and key messages to management
- Regularly review and act on key performance indicators to drive team and business success
- Document processes, changes, and best practices to ensure quality and consistency
Requirements
- Proven track record in Customer Success with experience in SaaS or software industries.
- Experience as a Customer Success Manager at one point in your career and naturally evolved to a leading position.
- Bachelor's or equivalent degree in Business, Communication, or STEM fields.
- Excellent academic results at school and university.
- Knowledge and passion for Customer Success, revenue management, and technology.
- Commitment to continuous learning and improvement, demonstrating curiosity, flexibility, and a scientific approach.
- Creative problem-solving skills and ability to collaborate across teams.
- Experience growing and developing a Customer Success Management (CSM) team.
- Hands-on approach to using data to drive team activities and continuous improvement.
- Willingness to travel up to 4 times a year for internal events.
Benefits & Perks
Compensation/salary range is based on location, experience, and performance, with annual reviews and more frequent reviews for graduates and associates
Performance-driven annual bonus
Distributed work environment with twice-yearly in-person team sprints
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass for travel and travel upgrades for long haul company events
Ready to Apply?
Join Canonical and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Canonical
More jobs at Canonical
Sales Development Representative Arabic Speaker
Canonical
Remote
Full Time
5d
Software Engineer - Python Golang - Kubernetes
Canonical
Remote
Full Time
5d
Graduate Sales Development Representative UK
Canonical
Remote
Full Time
Feb 28
More jobs in Remote
Senior Sales Director - East
Amperity
NEW
Remote
Full Time
22h
$180k-180k
Lead Software Development Engineer
Amperity
NEW
Remote
TEMPORARY
22h
Senior Software Development Engineer
Amperity
NEW
Remote
TEMPORARY
22h