Service Desk Analyst Intern
Cannon DesignSt. Louis, Missouri
Full Time
Posted March 2, 2026
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Job Description
This role involves providing technical support to end users by troubleshooting hardware and software issues, managing helpdesk tickets, assisting with equipment setup and upgrades, and collaborating with the IT team to ensure smooth technology operations within a design-focused organization.
Key Responsibilities
- Monitor Helpdesk tickets, escalate issues, and close tickets.
- Provide end user support through troubleshooting Windows and Microsoft Office issues.
- Prepare, set up, and coordinate employee equipment.
- Identify hardware and software upgrade needs and collaborate with System Administrators to implement upgrades.
- Participate in testing and evaluating hardware and software solutions.
- Modify existing hardware and software to meet specific operational needs.
- Maintain peripherals such as printers.
Requirements
- Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
- Knowledge of MS Windows desktop is required.
- Knowledge of Microsoft Office is required.
- Strong communication skills are essential.
- Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.
Benefits & Perks
Work schedule flexibility (implied through support for remote users and equipment setup)
Work environment perks related to a collaborative and inclusive culture
Opportunities for professional development through mandatory training and skill enhancement
Equal opportunity employment and a commitment to diversity and inclusion
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