Engineer, Customer Service (f/m/d)
Canadian SolarRemote
Full Time
Posted August 19, 2026
$89k - $142k· Est.
Solar Energy
Remote
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Job Description
At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide.
Key Responsibilities
- 1st level customer contact for all after-sales technical inquiries, troubleshooting, and warranty-related topics
- Handle customer complaints, coordinate replacements, and ensure timely issue resolution to maintain high customer satisfaction
- Conduct customer training and technical webinars related to product usage, maintenance, and troubleshooting
- Provide support for system commissioning, remote diagnostics, and post-installation guidance
- Collaborate closely with Product Management, Technical Support, and Engineering teams to resolve escalated issues and communicate customer feedback
- Use PV simulation and monitoring tools (e.g., PVSyst, monitoring platforms) to analyze system performance and provide insights to customers post-installation
- Ensure technical accuracy and customer alignment in service-level agreements and warranty documentation
- Build and maintain trusted professional relationships with installers, service partners, and end customers
- Support onsite installations / commissioning, especially during first time installations – travel required up to 20%
Requirements
- Bachelor's degree in Electrical Engineering or a related technical field; Master’s degree is a plus
- Minimum 3 years of experience in technical customer service, technical support, or field service – ideally in the PV or energy storage sector
- Practical experience with PV and battery system installation, commissioning, or diagnostics is a strong asset
- Strong analytical and technical problem-solving skills
- Ability to explain complex technical topics in a clear and customer-friendly manner
- Familiarity with PV system design tools, monitoring platforms, and remote troubleshooting methodologies
- High customer orientation with excellent communication skills across various customer types (installers, homeowners, O&M providers)
- Valid driver's license required
- Fluent English and Italian ; additional languages are a plus
- Strong organization and planning skills
- Negotiation and customer orientation
- T eamwork, communication and intercultural skills
- Resilience and e xcellent problem-solving skills
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