Job Description
The IT Specialist supports and maintains the company's IT infrastructure, including hardware, software, and cloud applications, while providing technical support, troubleshooting, and project management to ensure reliable and secure technology operations at the San Diego headquarters.
Key Responsibilities
- Support and maintain IT service delivery solutions, procedures, and processes for the San Diego office.
- Provide first-level support for IT tickets related to hardware, software, and enterprise applications.
- Troubleshoot and resolve hardware, software, and application issues, escalating when necessary.
- Coordinate with external vendors for IT asset delivery, return, and support.
- Utilize MDM, ticketing, and asset management platforms to troubleshoot and track IT inventory.
- Propose and implement improvements to IT systems and processes under leadership guidance.
- Support IT initiatives, including system implementations and evaluations.
- Manage IT projects and maintain updated documentation, reports, and dashboards.
- Collaborate with internal teams and external partners to develop and implement technology solutions.
Requirements
- Support the San Diego office onsite to make changes to physical infrastructure or address user issues, working with minimal supervision
- Provide first-layer support for IT tickets in a timely, professional, and properly prioritized manner, and escalate tickets when necessary
- Troubleshoot and support hardware, software, and enterprise application issues
- Work with external vendors to coordinate the delivery and return of IT assets
- Utilize MDM mobile device management, ticketing, and asset management platforms to troubleshoot and track IT inventory
- Propose and drive iterative improvements to IT systems and processes under the supervision of department leadership
- Support and help drive IT initiatives including implementations and evaluations of programs and processes
- Provide project management oversight for initiatives that you are directly responsible for delivering
- Maintain updated IT documentation both internally to the IT team and on the company intranet for end users
- Adhere to responsible change management, documentation, and business continuity best-practice and process in coordination with and in support of all team members
- Maintain updated project trackers, reports, or dashboards as helpful and efficient to support IT projects and initiatives
- Work collaboratively with other IT team members, internal resources, stakeholders, and external IT solutions partners to solve problems and develop solutions
- Possess a service-oriented, collaborative, and client-success mindset first and foremost
- Maintain a security mindset and dedication to best-practice and continual improvement
- Have strong communication skills, attention to detail, and the ability to self-organize
- Have experience in troubleshooting techniques including finding root cause and ticket triage
- Demonstrate ability to work directly with stakeholders across different business units to resolve or escalate support issues
- Take a proactive approach to driving projects and tickets to completion
- Have knowledge of basic enterprise applications and operating systems including Windows, Mac OS, and iOS
- Have experience managing enterprise-level cloud applications such as ERP, advanced document management systems, password management, and data analytics
- Have experience administering and supporting a wide variety of cloud and desktop apps enabled for the enterprise
- Have experience with cloud infrastructure such as Azure AD, MS 365, and Google Workspace
Benefits & Perks
Competitive compensation with an excellent benefits package
401(k) matching
Comprehensive medical and dental plan options
Flexible PTO
Ready to Apply?
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