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Job Description
The Senior Incident Commander at Aurora is responsible for leading and managing the response to high-severity technical incidents across autonomous vehicle systems, IT infrastructure, and cybersecurity, ensuring swift resolution and continuous improvement of incident response capabilities.
Key Responsibilities
- Lead and coordinate the response to complex, high-severity technical incidents across software, hardware, IT, and cybersecurity domains.
- Establish command and control during critical events, making real-time decisions to resolve incidents efficiently and safely.
- Manage stakeholder escalations and ensure targeted communication with cross-functional teams throughout the incident lifecycle.
- Conduct incident retrospectives to document events, identify root causes, and implement follow-up actions for continuous improvement.
- Develop and maintain cross-functional partnerships to understand stakeholder concerns and support incident response efforts.
- Provide executive-level communications on active incidents, including analysis of outcomes, trends, and strategic insights.
Requirements
- Experience of 5 years of direct experience in a command-oriented role such as incident management, crisis response, Site Reliability Engineering (SRE), NOC SOC leadership, or military first-responder operations, having served as an Incident Commander or lead responder for high-stakes technical events.
- A strong, holistic understanding of the interconnectedness of complex systems, including on-vehicle compute, enterprise IT infrastructure, cloud services, Network Operations (NOC), and Security Operations (SOC), with the ability to facilitate and drive technical conversations to successful outcomes.
- Understanding of the principles of monitoring and observability in complex, distributed systems.
- Demonstrated capability to remain calm and decisive under pressure, efficiently coordinating response efforts and making sound judgments in rapidly evolving, high-stakes situations.
- Experience briefing senior executives and leadership in real-time on complex, fast-moving incidents, articulating technical details, impact, and proposed resolutions clearly and concisely, with a strong command and control presence.
- Exceptional attention to detail with a track record of meticulously documenting incident timelines, contributing factors, and post-incident analysis to drive accurate reporting and continuous improvement.
- Willingness and ability to participate in a 24/7 on-call rotation, demonstrating flexibility to cover shifts as part of a global incident response capability.
Benefits & Perks
Base salary range: 115,000 - 184,000 USD per year
Annual bonus
Equity compensation
Hybrid work environment with in-office requirement of at least 3 days per week
Comprehensive safety policies and safety-focused culture
Inclusive workplace considering candidates without regard to protected statuses
Reasonable accommodations for individuals with disabilities and disabled veterans
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