Remote Assistance Specialist
AuroraPittsburgh, Pennsylvania
Full Time
Posted December 22, 2025
$27 - $39/hr
Not Specified
Remote
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Job Description
The Remote Assistance Specialist at Aurora is responsible for monitoring and resolving autonomous vehicle trigger requests, providing remote commands during testing, and supporting vehicle operations to ensure safety and performance in a fast-paced, technology-driven environment.
Key Responsibilities
- Monitor and respond to trigger requests from fleet vehicles during testing and on public roads
- Safely send remote commands to autonomous vehicles
- Log real-time feedback on vehicle performance for engineering analysis
- Triage and review remote assist workflows to ensure performance and compliance
- Escalate operational issues with suggested solutions
- Collaborate on cross-functional projects to improve vehicle operations
- Maintain up-to-date knowledge of self-driving technology and software changes
- Work with the public as an ambassador for Aurora
Requirements
- Ability to constantly focus on a laptop monitoring proprietary tooling to aid autonomous vehicle operations
- Excellent communication skills, both written and verbal
- Keen attention to detail
- Ability to prioritize and make strategic decisions proactively
- Consistent focus on safety
- Ability to think critically
- Willingness to learn every day
- Valid U.S. driver s license with at least 5 years of driving history and a clean driving record, validated by MVR check
- Must pass initial and random drug and alcohol screenings
- Availability to work day or night shifts, including early mornings or late nights, on rotating shifts
- Ability to work regular overtime and some weekends
- Ability to safely monitor and resolve trigger requests from fleet vehicles across public roads and closed course testing sites
- Ability to respond to and resolve trigger requests from autonomous vehicles in a timely manner
- Ability to safely send remote commands to autonomous vehicles for on-road and closed course testing
- Log real-time feedback regarding autonomy and platform performance during testing for engineers
- Triage and review of remote assist workflows that are key to performance metrics and compliance
- Escalate operational blockers with suggested solutions
- Maintain up-to-date knowledge of how the self-driving technology works, including understanding daily software and operational changes
- Work toward quantitative and qualitative goals that impact Vehicle Operations and Aurora
- Interact with the public as an ambassador for Aurora
- Proficiency in G-Suite (desired but not mandatory)
- Command line interface experience (desired but not mandatory)
- Interest and aptitude for technology tools such as apps, gaming, Adobe Creative Suite, etc. (desired but not mandatory)
- Experience working in a collaborative environment as a team player (desired but not mandatory)
Benefits & Perks
Compensation/salary range: $27.00 - $39.00 per hour, with eligibility for an annual bonus and equity compensation
Work schedule: Day or night shifts, early mornings or late nights, rotating shifts, overtime, and some weekends
Work environment perks: 100% remote work with travel as needed
Additional benefits: Opportunities for growth and learning, inclusive culture, accommodations for disabilities, and a supportive work environment
Ready to Apply?
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