Job Description
The Service Spares Material Planning Analyst at Aurora is responsible for managing the end-to-end lifecycle of hardware spare parts, including forecasting, inventory management, and logistics, to ensure high fleet uptime and optimized costs in a fast-paced, innovative environment.
Key Responsibilities
- Develop and execute demand forecasts for spare parts to ensure high fleet uptime and minimize inventory costs
- Support the design of the service network to optimize stocking locations based on fleet density and lead times
- Manage the flow of core returns and track damaged hardware through repair and refurbishment cycles
- Build and maintain dashboards to monitor KPIs such as Part Availability Rate, MTTR, and Inventory Turns
- Partner with engineering and reliability teams to adjust stocking levels based on hardware failure data
- Coordinate with procurement to align service POs with fleet expansion and consumption data
- Reconcile inventory discrepancies within ERP systems to ensure accurate visibility across locations
- Identify bottlenecks in the return-to-vendor process and implement automated tracking workflows
Requirements
- Bachelor's degree in Supply Chain Management, Business, or a related field.
- At least 3 years of experience in supply chain or operations, with a specific focus on service parts, aftermarket support, or reverse logistics.
- Strong ERP MRP experience, such as with NetSuite, SAP, or Oracle, with a proven track record of managing serialized inventory and repair orders.
- Advanced skills in Excel, Mode, and/or Power BI, with the ability to manage large datasets to identify bad actor parts or logistics bottlenecks.
- Ability to develop and execute demand forecasts for spare parts to ensure high fleet uptime while minimizing excess inventory carrying costs.
- Ability to support the design of the service network to determine optimal stocking locations, including forward-stocking locations versus central hubs based on fleet density and lead times.
- Experience managing the flow of core returns, tracking damaged hardware from the field through the repair refurbishment cycle, and back into usable stock.
- Experience building and maintaining dashboards to track Key Performance Indicators such as Part Availability Rate, Mean Time to Repair (MTTR), and Inventory Turns.
- Ability to partner with Field Service Engineering and Reliability teams to adjust stocking levels based on real-world hardware failure rates and engineering change orders.
- Ability to work with procurement to ensure service purchase orders align with fleet expansion plans and historical consumption data.
- Ability to reconcile inventory discrepancies within ERP MRP systems to ensure 100% accuracy of Clear to Service (CTS) visibility across all field locations.
- Ability to identify bottlenecks in the return-to-vendor (RTV) process and implement automated workflows for tracking serialized hardware.
- Ability to thrive in an environment where fleet priorities can shift daily, demonstrating flexibility and adaptability.
- Ability to collaborate effectively with Supply Chain Managers, Field Technicians, and global Procurement teams.
- Willingness to work in a fast-paced environment where priorities can change quickly.
Benefits & Perks
Base salary range: $72,000 - $104,000 per year
Annual bonus
Equity compensation
Hybrid work environment with in-office presence at least 3 days per week
Safety policies and safety-focused culture
Inclusive workplace with accommodations for disabilities and protected statuses
Ready to Apply?
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