Job Description
The Senior Account Manager is responsible for building and maintaining strategic relationships with clients in the energy software sector, driving retention, growth, and client satisfaction while collaborating with internal teams to enhance product adoption and gather market insights.
Key Responsibilities
- Build and maintain strategic relationships with clients to drive retention, adoption, and growth.
- Manage inbound client needs, conduct proactive outreach, and ensure successful renewals.
- Collaborate with Account Executives to identify new opportunities and expand client accounts.
- Serve as a trusted advisor by understanding client needs, delivering tailored value, and conducting business reviews.
- Gather and share client insights, feedback, and success stories to inform product development and marketing strategies.
Requirements
- 5 years of enterprise account management experience, building relationships with clients' senior management, leading Quarterly Business Reviews, and serving as a trusted advisor
- Ability to build instant rapport and foster long-term trust with diverse stakeholders, from analysts to C-suite executives
- Strong commercial acumen, understanding SaaS best practices, and navigating complex organizations
- Quick learner, eager to solve problems, and creative in client engagement approaches
- Proven ability to consistently deliver on goals, demonstrating a high work ethic, initiative, and follow-through
- Exceptional communication skills, with the ability to distill complex topics into clear, compelling messages for any audience
- Ability to maintain high retention rates across a portfolio of clients
- Experience in identifying and closing expansion opportunities within existing accounts to exceed revenue targets
- Proactive approach to spotting and mitigating churn risks
- Ability to gain a deep understanding of clients' needs, priorities, and how products can deliver meaningful value
- Experience conducting tailored, proactive outreach across client organizations to deliver value
- Ability to learn the business, roles, metrics, and pain points within each account
- Experience building relationships with both end users and decision makers to ensure the company is seen as a trusted partner
- Experience leading regular business reviews and client touchpoints
- Ability to collaborate with Account Executives to craft targeted messaging and account strategies
- Experience delivering relevant insights, resources, and updates to drive engagement and adoption
- Ability to serve as both the client’s advocate inside the company and the company’s advocate with the client
- Experience capturing client success stories, product feedback, and market trends, and sharing findings internally to inform product roadmaps, marketing campaigns, and sales enablement
Benefits & Perks
Compensation/salary range: 110,000 - 140,000 with commissions, negotiable based on qualifications and experience
Flexible work hours in a relaxed environment
Opportunities for advancement
Medical, dental, and vision insurance
Short- and long-term disability insurance
Parental leave
Dependent care spending account
401(k) plan
Inclusive and diverse work environment
Ready to Apply?
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