Senior Manager, Centralized Tax Operations

• Design, implement, and continuously improve QC and compliance processes for centralized processing, delivery and e-file teams. • Collaborate with Manager of Centralized Returns to manage the centralized teams process and team members. • Monitor team performance and establish metrics, dashboards, and routines to identify trends and drive corrective actions. • Forecast volumes of returns coming to centralized teams and share proactive capacity/throughput insights with stakeholders. • Troubleshoot, address and resolve escalated issues • Coordinate essential due-date communications to the practice • Stay up to date on filing due date changes and tax software updates. • Partner with technology/development teams to identify, prioritize, and deliver automation opportunities to improve accuracy and efficiency of centralized teams. • Review workflows and revise when needed to standardize and processes • Develop and maintain a contingency plan for the weeks leading up to major due dates, including escalation paths, surge capacity, and communication cadence. • Drive innovation and creative solutions to improve efficiency and responsibly expand offshore leverage and seasonal staffing models. • Support organizational planning for centralized teams, including restructuring recommendations aligned to operational goals.

• Demonstrated experience leading QC and compliance programs in a high-volume, deadline-driven environment. • Strong process design, continuous improvement, and automation mindset. • Ability to forecast demand, translate data into actions, and manage competing priorities around peak deadlines. • Clear written and verbal communication skills; able to produce concise, essential updates for broad audiences. • Comfort partnering cross-functionally (operations, technology, and practice leadership) to deliver outcomes. • Ability to multitask and prioritize tasks effectively • Discretion and confidentiality when handling sensitive information • Detail-oriented with a commitment to accuracy • Adaptable to changing priorities and working in a fast-paced environment