Senior Director, Resource Management

• Lead workforce planning and scheduling for a rolling 12-month period, with primary focus on Tax and Assurance busy seasons, filing deadlines, and peak workload cycles. • Own monthly and quarterly capacity planning, aligning staffing supply to forecasted demand, seasonality, and known client deadlines. • Analyze trends in utilization, availability, backlog, pipeline, and seasonal demand to drive timely staffing and redeployment decisions. • Partner closely with partners, operations leaders, and practice group directors to balance workloads during peak periods and mitigate burnout, under-utilization, and delivery risk. • Proactively identify seasonal staffing gaps and constraints and recommend practical solutions. • Monitor and adjust staffing plans throughout the year as client demand, deadlines, and workforce availability shift. • Oversee the execution and ongoing improvement of workforce management and scheduling tools. • Track key workforce metrics to support near-term decision-making. • Ensure workforce planning and scheduling activities comply with labor laws, firm policies, and professional standards. • Lead and support workforce management staff, emphasizing execution, consistency, and responsiveness during high-pressure periods. • Maintain strong relationships with internal stakeholders to ensure alignment during peak and off-peak seasons.

• Bachelor’s degree in Business Administration, Human Resources, or related field; Master’s degree preferred. • CPA certification or experience within a CPA-led professional services firm strongly preferred. • Minimum of 7 years of experience in workforce planning, resource management, or scheduling, with at least 3 years in a leadership role. • Demonstrated success managing seasonal workforce cycles, including Tax and Assurance busy seasons. • Strong analytical skills with the ability to convert workforce data into clear, actionable staffing decisions. • Proven ability to influence partners and leaders in a deadline-driven environment. • Hands-on experience with workforce management, scheduling, or capacity planning systems. • Strong organizational skills and ability to manage competing priorities during peak demand periods. • Proficiency in Microsoft Office Suite and workforce management tools.