Job Description
The Senior Customer Success Manager, Oil Gas, is responsible for leading customer success and value engineering for strategic oil and gas accounts, focusing on ensuring successful deployment, measurable business value, and customer satisfaction with robotic inspection solutions.
Key Responsibilities
- Lead value engineering and customer success for strategic Oil Gas accounts
- Support customers from early interest and evaluation to deployment and expansion
- Collaborate with Sales, Solution Architects, and Field Engineering to develop use cases and business cases
- Ensure successful adoption of the solution by customers
- Act as a trusted advisor to customers and represent the voice of the customer internally
Requirements
- Experience leading value engineering and customer success for strategic Oil Gas accounts, with a focus on Pre-Sales Value Engineering, and helping customers move from early interest and evaluation to successful deployment, measurable business value, and repeatable expansion.
- Ability to work closely with Sales, Solution Architects, and Field Engineering to shape strong use cases, build credible business cases, and help customers adopt the solution successfully.
- Proven track record of acting as a trusted advisor to customers and as the voice of the customer internally.
- Strong understanding of customer value, stakeholder alignment, and project success in an industrial or technical environment.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks not specified
Opportunities to work on cutting-edge robot technology
Potential for career growth in a fast-growing tech company
Involvement in innovative industrial robotics projects
Ready to Apply?
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