Job Description
The Solutions Delivery Manager at Amperity is responsible for overseeing the successful implementation and deployment of customer solutions, managing project scope, timelines, and resources, and ensuring client satisfaction through effective communication and technical understanding in a SaaS environment.
Key Responsibilities
- Own the customer journey from sales closure to platform use case launch, ensuring successful implementation.
- Manage multiple complex SaaS implementations on time and within budget.
- Coordinate resources across internal teams, partners, and clients to meet project goals.
- Develop and maintain project plans, timelines, and status communications.
- Identify, evaluate, and mitigate project risks to ensure successful delivery.
- Engage with clients to understand their systems, pain points, and business needs.
- Collaborate with internal teams to align solutions with client goals and drive value.
- Manage stakeholder expectations and facilitate effective communication across all levels.
Requirements
- Minimum of 8 years experience in professional services, technical project management, or similar roles.
- Experience managing complex technical implementations from end-to-end.
- Experience managing stakeholders across various levels and functions.
- Ability to grasp and contribute to technical discussions from a conceptual standpoint.
- Understanding and exposure to SQL.
- Understanding of data analysis skills, with the ability to direct efforts to dig into customer data and extract insights for stakeholders.
- Ability to communicate openly and effectively with audiences of all seniority levels.
- Demonstrated experience project managing large-scale and complex SaaS implementations at Fortune 500 companies with appropriate rigor.
- Ability to collaborate with internal and external partners to ensure successful outcomes.
- Ability to evaluate risk, promote benefit, manage expectations, and control implementation scope.
- Ability to coordinate and prioritize project tasks, manage timelines, maintain project plans, and communicate status to clients, project sponsors, and senior management.
- Ability to connect resources, including executive and technical teams, and ensure teams are empowered to deliver outcomes.
- Ability to understand the client from a practitioner’s perspective, including their systems, technologies, pain points, and how Amperity’s solution can drive results.
- Passion for diving into real customer data to solve customer problems.
- Organizational skills with a natural ability to prioritize and manage multiple tasks without dropping the ball.
- Comfortable leading in an ambiguous environment, collaborating on design, architecture, and strategy, and engaging in technical details when needed.
- Resilience and grit to recover from setbacks and continue driving towards goals.
Benefits & Perks
company paid healthcare coverage
communication subsidy
mobile subsidy
self-managed PTO program
statutory leave and company holidays
home office equipment program
hybrid work model with three days in the office each week
Ready to Apply?
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