Strategic Implementation Manager

You are an accomplished IM with proven success in strategically onboarding and implementing a project or software across a range of customer profiles. You naturally approach situations with a consultative, solution-driven mindset and embrace each customer relationship as a true partnership. You are comfortable navigating ambiguity, synthesizing complex information, and leveraging AI and emerging technologies to enhance strategic thinking, communication, and customer outcomes. You are a dedicated customer advocate who thrives in complex environments, enjoys working cross-functionally, and is energized by helping customers translate business objectives into meaningful outcomes. • 4+ years’ experience in a strategic customer-facing role as Implementation Manager/Customer Success Manager/Account Manager • 2+ years’ experience in Enterprise implementation and project management in a SaaS environment • Desire to work with demanding, decentralized, multi-national customers • Comfortable engaging with stakeholders ranging from project managers and system administrators to executive sponsors and business leaders • Demonstrated ability to thoughtfully leverage AI and emerging technologies to synthesize information, improve decision-making, enhance communication, and drive customer outcomes while maintaining strong judgment and customer empathy • Experience using Excel is required • Experience using Salesforce, Gainsight, monday.com is preferred • Excellent project management skills with proven ability to prioritize competing tasks • Self-motivated and action-oriented, yet willing to work within a team environment • Enthusiasm in collaborating with all members of our team (Customer Success, Customer Support, Technical Solutions, Sales, Marketing, Product Management, Engineering), including Executive-level visibility Location: Preference for candidates located in Austin, Texas to work a hybrid schedule (2 days/week) in our downtown headquarters with flexibility to travel for occasional customer onsites Sponsorship: AlertMedia does not sponsor candidates. Candidate must not require sponsorship now or in the future.