Technical Account Manager

• 3-5 years in a customer-facing technical role • Experience managing enterprise or mid-market accounts • Strong understanding of APIs, integrations and technologies to manage user access and security (SSO, SCIM, SFTP) • Ability to read logs, debug issues, and translate technical problems into business impact • Strong proficiency in AI tools and technologies, with the ability to apply them to optimize customer workflows, automate processes, and improve overall operational efficiency. • Strong organizational skills and ability to manage multiple pipelines and priorities • Excellent written and verbal communication skills, with the ability to collaborate cross-functionally • Ability and desire to work in a fast-paced, technically challenging environment Location: This is a remote, U.S.-based position. Please note that we currently do not hire candidates residing in the following states: Alaska, California, Hawaii, Louisiana, Mississippi, Montana, New Hampshire, North Dakota, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, West Virginia, and Wyoming Sponsorship: AlertMedia does not sponsor employment visas. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future.