Technical Account Manager

• Technical Relationship Management: Build and maintain strong technical relationships with key accounts in the APAC region, guided by our international business development team. • Pre-Sales Engineering: Assist with pre-sales engineering needs for key prospects and facilitate entry into new markets. • Technical Escalation: Serve as a technical escalation point for any potential issues in the region. • Product Training: Conduct product introduction, installation, and training sessions for our business partners. • Market Localization: Gather feedback from partners and their customers to enhance our product offering for the local market. • Industry Representation: Represent Alarm.com at various industry events alongside the business development team. • Product Knowledge: Stay updated on new Alarm.com product and feature releases to efficiently respond to partner inquiries. • Feedback Collection: Identify product and feature improvements based on feedback from key partners, tailored for local markets. • Regional Travel: Travel across the APAC region to engage with strategic dealer partners.

• Technology Savvy: Possesses a strong understanding of technology and its applications. • Problem Solver: Demonstrates a keen problem-solving sense and the ability to tackle technical challenges. • Strong Communicator: Exhibits excellent communication skills to effectively interact with partners and internal teams. • BA or BS in an Engineering, Telecommunications, or Computer Sciences field is preferred but not mandatory • 2+ years work experience in technical support and/or account management • Language requirements – must speak Japanese at professional, fluent in English • Electronic Security, CCTV, Telecom, Cybersecurity or IoT-related industry experience is a plus • The ability to communicate with customers and vendors, both in writing and verbally in a clear, professional manner • A highly motivated self-starter who is able to operate independently • Excellent people skills; natural customer service orientation and disposition – candidate must enjoy working with clients and supporting internal customers in the organization • Excellent problem-solving skills • The ability and commitment to meet deadlines, even during high volume periods • Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint • Ability to travel up to 50% • Other duties as assigned

• Innovative Environment: Be part of an entrepreneurial company that thrives on innovation and cutting-edge technology. • Global Impact: Play a crucial role in ensuring our partners effectively utilize Alarm.com's comprehensive suite of services, from backend integrations to end-user features. • Professional Growth: Enhance your skills through hands-on experience with client training, technical issue resolution, and new product deployment. • Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers. • Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team! • Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business. • Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.