Job Description
Alarm.com is the leading platform for intelligently connected properties.
Key Responsibilities
- Technical Relationship Management: Build and maintain strong technical relationships with key accounts in the APAC region, guided by our international business development team.
- Pre-Sales Engineering: Assist with pre-sales engineering needs for key prospects and facilitate entry into new markets.
- Technical Escalation: Serve as a technical escalation point for any potential issues in the region.
- Product Training: Conduct product introduction, installation, and training sessions for our business partners.
- Market Localization: Gather feedback from partners and their customers to enhance our product offering for the local market.
- Industry Representation: Represent Alarm.com at various industry events alongside the business development team.
- Product Knowledge: Stay updated on new Alarm.com product and feature releases to efficiently respond to partner inquiries.
- Feedback Collection: Identify product and feature improvements based on feedback from key partners, tailored for local markets.
- Regional Travel: Travel across the APAC region to engage with strategic dealer partners.
Requirements
- Technology Savvy: Possesses a strong understanding of technology and its applications.
- Problem Solver: Demonstrates a keen problem-solving sense and the ability to tackle technical challenges.
- Strong Communicator: Exhibits excellent communication skills to effectively interact with partners and internal teams.
- BA or BS in an Engineering, Telecommunications, or Computer Sciences field is preferred but not mandatory
- 2+ years work experience in technical support and/or account management
- Language requirements – must speak Japanese at professional, fluent in English
- Electronic Security, CCTV, Telecom, Cybersecurity or IoT-related industry experience is a plus
- The ability to communicate with customers and vendors, both in writing and verbally in a clear, professional manner
- A highly motivated self-starter who is able to operate independently
- Excellent people skills; natural customer service orientation and disposition – candidate must enjoy working with clients and supporting internal customers in the organization
- Excellent problem-solving skills
- The ability and commitment to meet deadlines, even during high volume periods
- Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
- Ability to travel up to 50%
- Other duties as assigned
Benefits & Perks
- Innovative Environment: Be part of an entrepreneurial company that thrives on innovation and cutting-edge technology.
- Global Impact: Play a crucial role in ensuring our partners effectively utilize Alarm.com's comprehensive suite of services, from backend integrations to end-user features.
- Professional Growth: Enhance your skills through hands-on experience with client training, technical issue resolution, and new product deployment.
- Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
- Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
- Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
- Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
Ready to Apply?
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