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Job Description
The role involves providing phone-based technical customer support for Alarm.com products, assisting dealers with device functionality, troubleshooting issues, and learning about smart security and IoT technologies through training and hands-on experience.
Key Responsibilities
- Provide phone-based technical support for Alarm.com products and services to dealers
- Develop troubleshooting steps to resolve technical issues and find solutions
- Share knowledge through documentation, training, and product testing
- Collaborate with team members to improve quality and service
- Participate in training to learn about Alarm.com systems, products, and industry
Requirements
- Strong customer service orientation and disposition
- Interest in technology; prior related technology expertise is not required
- Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
- Demonstrated experience with logical thinking and problem solving
- Strong technical aptitude and computer skills, including Web-based applications, Mobile applications, Excel, and Word
- Excellent written and verbal communication skills
- Self-starter who is able to operate independently within a team environment
- Bachelor's Degree, preferred
- Phone-based support skills, preferred
- Ability to work in-person at the Lawrence, KS offices as this is a hybrid position
Benefits & Perks
Competitive pay and benefits
Subsidized medical plan options
HSA with generous company contribution
401(k) with employer match
Paid holidays, wellness time, and vacation increasing with tenure
Paid maternity and bonding leave
Company-paid disability and life insurance
FSAs
Well-being resources and activities
Casual dress work environment
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