Associate Director, Customer Success

AirTrunk

Location not specified

Full Time

Posted July 14, 2026

$173k - $230k· Est.

Climate Technology

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Listing evidence and provenance

Source: greenhouse View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed September 29, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Climate Technology
Pay provenance: Estimated benchmark; not employer-provided

Job Description

As a n Associate Director, Customer Success based in Tokyo , you will report to the Director, Customer Success based in Sydney and work closely with various teams and leadership across the Asia Pacific region , making your mark in a number of ways:

Requirements

More than 10 years of working experience across customer success, account management, or related roles, with a minimum of 3 years in a leadership position
Fluency in Japanese and English
Exceptional communication and interpersonal skills (in both Japanese and English), with the ability to build rapport with diverse stakeholders, including conflict resolution across various functions across the organization
Able to lead complex customers engagement and high performing teams in the cloud computing or infrastructure industry
Proven track record of driving customer satisfaction, retention, and growth in a B2B environment.
Able to lead complex contract negotiation points on datacenter contracts
Excel at proposal development for cloud infrastructure solutions (through proficiency in Microsoft PowerPoint)
Excel at distilling complex customer information into clear, concise, and easy to understand messaging and action plans
Familiarity with CRM software (e.g. Salesforce) and customer success tools