Senior Director, Customer Governance & Transaction

AirTrunk

Location not specified

Full Time

Posted December 12, 2025

$173k - $230k· Est.

Climate Technology

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Listing evidence and provenance

Source: greenhouse View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed September 29, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Climate Technology
Pay provenance: Estimated benchmark; not employer-provided

Job Description

As Senior Director – Customer Governance & Transactions, you will lead a newly created high-impact function within the Customer Success organization focused on driving customer contract excellence, strategic inference from customer intelligence, and implement strong governance across customer deals.

Requirements

More than 15 years of experience in customer contract and account management, or related roles, with at least 5 years in a senior leadership capacity.
Proven ability to lead high-performing teams and manage complex customer contracts
Skilled in coordinating multi-stakeholder contract negotiations, tracking and resolving open items to maintain deal momentum.
Experience in establishing processes for accurate handover of contractual deliverables to downstream teams and supply chain partners.
Strong capability to design and manage governance frameworks, including centralised intelligence systems for customer deals and capacity portfolio planning.
Demonstrated experience in unlocking strategic growth insights from customer engagement data and streamlining internal communications to support resource planning.
Experience in driving cross-team collaboration to optimise change management processes and prevent future issues.
Familiarity with CRM platforms (e.g., Salesforce) and customer success tools will be an advantage.