Listing evidence and provenance
- Source
- greenhouse View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed September 29, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Climate Technology
- Pay provenance
- Pay not available
Job Description
As an Associate Director for Success Manager based in India , you will be part of AirTrunk’s centralised customer engagement function, reporting directly to the Director of Customer Success.
Key Responsibilities
- Strategy Implementation :
- Working with the Director, develop and implement customer success strategies that align with company objectives and enhance the overall customer experience.
- Develop and own high quality complex proposals with very fast due date and minimum guidance.
- Customer Engagement :
- Build solid relationships with key customers to gain understanding of their demand and lead the development of infrastructure solutions to expand AirTrunk market share across Ind in partnership with cross-functional internal teams.
- Develop and utilise a deep understanding of commercial constructs & funding requirements for customer deals (e.g. be able to suggest appropriate commercial construct for solutions, project cost and funding tailored to specific customers and sites).
- Converse with both customers and internal cross-functions on key technical items affecting the final solutions (e.g. temperature, power, MW capacity, connectivity, renewable, etc.).
- Communicate outcome of meetings clearly and draft concise emails to senior customers with clear articulations of issues/topic summaries from calls or contract discussions, with resolution options, next steps and so forth.
- Complete regular customer governance updates
- Ability to manage customer business reviews and proactively drive improvement actions
- Act as first contact for customer escalation and coordinate the resolution with the internal teams to safeguard trust and long-term relationships.
- Cross-Functional Collaboration:
- Collaborate with various internal teams to ensure a seamless customer journey during front-end engagement and address customer needs proactively.
Requirements
- More than 5 – 7 years of working experience across customer success, account management, or related roles, with a minimum of 3 years in a position of mid-seniority.
- Comfortable working in a fast-paced, dynamic and flexible environment.
- Excel at complex proposal development for cloud infrastructure solutions (through proficiency in Microsoft PowerPoint and Excel).
- Excellent commercial acumen, good ability to grasp technical concepts and data center knowledge preferrable across site development and construction.
- Exceptional communication and interpersonal skills, with the ability to build rapport with diverse stakeholders, i ncluding conflict resolution across various functions across the organisation.
- Able to lead complex customers engagement and work within high performing teams in the cloud computing or infrastructure industry.
- Proven track record of driving customer satisfaction, retention, and growth in a B2B environment.
- Excel at distilling complex customer information into clear, concise, and easy to understand messaging and action plans for various internal teams as well as executive leadership.
- Familiarity with CRM software (e.g. Salesforce) and customer success tools a bonus.
Ready to Apply?
Apply directly on AirTrunk's site
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