IT Specialist - Mountain View, CA & Milpitas, CA

• Onboard new employees. You will be the first contact for the new hires. • Develop, identify, and improve processes, procedures, and documentation. • Assist offices physically and or remotely using remote software such as AnyDesk. • Troubleshoot and resolve issues with conference rooms and implement solutions. • Ability to work from both office locations in Mountain View, CA and Milpitas, CA as needed.*

• Well-rounded technical knowledge of supporting mainly MacOS and Windows11. • Experience supporting cloud apps: GSuite, Slack, WebEx, O365, and Atlassian. • Basic knowledge of Single Sign-ON services such as OKTA. • Experience managing network printers and conference rooms (iPads, WebEx). • Comfortable with Basic Linux Commands and troubleshooting. • Experience performing hardware/software configuration and troubleshooting. • A constant drive to improve the experience of our users and our internal processes. • Creative problem-solving skills and self-motivation. • The ability to balance and prioritize multiple tickets and remain calm under pressure. • Excellent written and verbal communication skills. • Ability to lift 50 LB when needed. • Previous experience in a rapidly growing startup environment. • Experience supporting Linux Ubuntu laptops. • Experience with Networking and Cisco Meraki appliances: Rack and stack, and patching.