Customer Success Manager
Raptor MapsPosted February 7, 2025
Remote
Solar EnergyFull Time
Job Description
The Customer Success Manager at Raptor Maps will drive the implementation, adoption, and expansion of software solutions in the solar industry, focusing on customer onboarding, renewals, and relationship building with leading renewable energy firms.
Responsibilities
- •Drive the implementation, adoption, and expansion of solutions in the solar industry.
- •Oversee onboarding processes and ensure successful customer adoption and renewal.
- •Cultivate and strengthen relationships with customers in the solar PV industry.
Requirements
- •Experience in customer success, account management, or a related field within the solar PV industry.
- •Proven track record of driving renewals and growth across customers.
- •Ability to oversee critical aspects of onboarding and ensure successful adoption and renewal of solutions.
- •Strong relationship-building skills with customers in the renewable energy sector.
- •Demonstrated ability to work in a fast-paced environment and tackle global problems.
- •Complete ownership and accountability over role and success in the team.
- •Effective communication skills, with an emphasis on transparency and honesty.
Benefits
- •Remote-first working model free to work anywhere in lower 48 states
- •Competitive compensation including equity package
- •Paid travel for in-person off sites and team get togethers quarterly
- •Medical, dental, vision, life, and short-term disability insurance
- •Unlimited paid time off
- •401 k with multiple low-fee options
- •Desk budget
- •Monthly Lunch Learns plus plenty of DoorDash credit
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