Job Description
Jacquie Hoffman (jacquie.hoffman@sunrun.com)
Key Responsibilities
- Team Leadership: Direct the Central Install Quality Review team, fostering a culture of high performance through proactive coaching, talent development, and rigorous quality standards.
- Issue Resolution & Escalations: Act as the trusted authority for Senior Leadership on critical field quality challenges and systemic operational failures.
- Process Optimization & Continuous Improvement: Drive the evolution of the installation quality review framework; conduct root-cause analyses to systematically decrease error rates across the field.
- Tech Innovation & AI: Modernize the Field Installation Review (FIC) app by driving integration of AI and automated technologies to maximize review speed, accuracy, and actionable feedback.
- Cross-Functional Training Strategy: Co-develop targeted training programs alongside the Installation Training team, establishing specialized FIC review tracks for new Foremen and onboarding crews.
- Partner & Licensee Oversight: Hold Channel Partners and License Holders accountable to quality standards through structured audits, direct relationship management, and data-driven reporting to executive leadership.
Requirements
- High School Diploma or equivalent required; Bachelor’s degree in Business, Operations, or a related field preferred.
- 6+ years of experience in sales operations, sales support, or customer support environments.
Ready to Apply?
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