Customer Service Advisor - Energy (Spanish Speaking)
Octopus EnergyLondon, United Kingdom
Full Time
Posted August 23, 2024
$28k - $28k
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Application opens on company website
Job Description
The Customer Service Advisor - Energy Spanish Speaking role involves providing support and solutions to customers facing challenges related to energy costs, requiring resilience and a genuine desire to help. The position is based in London and requires fluency in both English and Spanish, with a focus on delivering a humanized customer service experience.
Key Responsibilities
- Provide support and reassurance to customers regarding energy costs.
- Communicate with customers via phone and email.
- Take ownership of customer needs and find solutions.
- Deliver solutions in a friendly and timely manner.
- Engage in continuous learning and adapt to a fast-paced environment.
- Collaborate with team members to drive change and share ideas.
Requirements
- Fluent in English and Spanish, both written and verbal.
- High level of resilience to handle challenging questions and demands of the role.
- Full-time availability.
- Immediate availability to start.
Benefits & Perks
Salary - 28,000
Hours - full time
Free breakfast
Cycle to work scheme
EV salary sacrifice
OE Group Share Scheme
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