Senior Program Manager, Technical Services
Pure StoragePosted April 25, 2025
Lehi, Utah
Energy Storage$103k - $178k
Full Time
Job Description
The Sr. Program Manager, Technical Services will lead project management initiatives within the Technical Services team, focusing on improving customer support delivery and ensuring project success through collaboration with cross-functional teams. This role requires strong leadership, communication skills, and a customer-centric mindset to drive continuous improvement and meet business objectives.
Responsibilities
- •Partner with Technical Services leadership to ensure Customer Success.
- •Identify, prioritize, and drive projects and initiatives that support company goals.
- •Oversee project delivery for technical services projects, ensuring on-time and on-budget completion.
- •Collaborate with cross-functional teams to scope and communicate initiatives.
- •Provide operational support for QBRs, monthly updates, and annual planning.
- •Manage multiple projects concurrently while allocating resources effectively.
- •Identify potential risks and develop mitigation strategies for project delivery.
- •Act as a trusted advisor to senior leadership on continuous improvement opportunities.
Requirements
- •8 years experience in project program management and operations in an external Customer-facing environment
- •PRINCE2 or PMP certification
- •Bachelor's Degree or related subject area and/or equivalent work experience
- •Professional Project Management certification
- •Ability to occasionally travel globally as required by the role
- •Excellent business writing and communication skills
- •Strong presentation skills
- •Collaborative self-starter
- •Knowledgeable on the full project management lifecycle from proposal through to delivery
- •Excellent organizational, analytical and negotiation skills
- •Excellent problem solver with the ability to define problems, collect data, establish facts and draw valid conclusions
- •Customer centric mindset with prior experience and knowledge of the storage or high-tech industry, understanding of the technology, and Support Delivery services
- •Experience in a Customer Satisfaction focused environment
- •As this is an office-centric role, you are expected to be present in the office for 5 days a week
Benefits
- •Annual base salary range: 103,000.00 - 178,000.00
- •Office-centric role with a work schedule of 5 days a week in the office
- •Flexible time off
- •Wellness resources
- •Company-sponsored team events
- •Potential for incentive pay and/or equity
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