Enterprise Customer Success Manager
SamsaraRemote
Full Time
Posted March 8, 2025
CA$96k - CA$124k
Energy Management
Remote
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Application opens on company website
Job Description
The Enterprise Customer Success Manager at Samsara is responsible for partnering with top customers to understand their unique challenges and customize the IoT platform to enhance their operations, focusing on safety, efficiency, and sustainability. This role involves collaboration across various teams and requires strong relationship-building skills to ensure customer satisfaction and success.
Key Responsibilities
- Ensure customers increase safety, efficiency, and sustainability using the IoT platform
- Compose joint success plans with customers outlining objectives, metrics, and timelines
- Orchestrate executive business reviews with customers and executive leadership
- Conduct workshops to understand customer operations and recommend workflow changes
- Deeply understand and explain the Samsara platform's capabilities to various businesses
- Serve as a mentor to the Customer Success and Support teams
- Champion and embed Samsara's cultural principles
Requirements
- 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor's degree from a 4-year institution.
Benefits & Perks
Compensation/salary range: 96,050 - 124,300 CAD
Flexible working model (remote and in-person options)
Health benefits
Employee-led charity fund (Samsara for Good)
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