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Customer Value Consultant - Process Orchestration

Celonis
Munich, Bavaria
Full Time
Posted April 14, 2025
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Job Description

The Process Orchestration Solution Specialist at Celonis is responsible for engaging with customers to demonstrate the value of Process Orchestration Solutions, architecting and building these solutions, and collaborating with internal teams to enhance the Celonis platform. This role requires a blend of process expertise, strategic thinking, and effective communication to drive customer value and support the growth of the Process Orchestration offering.

Key Responsibilities

  • Engage with prospects and customers to drive understanding of Process Orchestration Solutions.
  • Architect, test, and build Process Orchestration solutions.
  • Support GTM teams in communicating the value of Process Orchestration.
  • Identify, frame, and realize value by translating customer priorities into use cases.
  • Build demos and business cases to communicate value to customers.
  • Facilitate delivery and present results to senior management and executives.
  • Develop a library of orchestration use cases through collaboration.
  • Create a strategic expansion and adoption roadmap for customers.
  • Collaborate with internal teams to enhance the Celonis platform based on new use cases.
  • Run roadshows and enablement sessions to support the GTM organization.

Requirements

  • Strong experience as a successful Pre-Sales Engineer OR a customer-facing Professional Services Consulting.
  • Extensive experience in Process Orchestration and Automation.
  • Experience in identifying use cases for business process improvement and deploying improvement measures, being a change agent and training users process owners to realize value.
  • In-depth knowledge of business process intelligence and automation solutions and their application in optimizing business processes.
  • Strong communication and interpersonal skills to effectively collaborate with cross-functional teams, present solutions, and conduct training sessions.
  • Confident presentation skills to represent Celonis products in front of customers and at field events such as conferences, summits, seminars, etc.
  • Analytical mindset with the ability to analyze complex processes across various systems to identify potential orchestration use cases, derive solution designs and implement effective solutions.
  • Ability to adapt to a dynamic work environment and stay updated on industry trends.
  • Proven ability to work collaboratively in a team, sharing insights and knowledge for the overall success of Celonis Orchestration team and the organization.
  • Degree in Technology Management, Industrial Business Engineering, Business Informatics, Computer Science, Mathematics, Economics or a comparable degree program.

Benefits & Perks

Great compensation and benefits packages
Equity restricted stock units
Life insurance
Time off
Generous leave for new parents from day one
Subsidized gym membership
Access to counseling
Virtual events on well-being topics
Investment in personal growth and skill development
Clear career paths
Internal mobility opportunities
L&D platform
Mentorships

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