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Job Description
The NetSuite Client Success Manager at Aprio is responsible for understanding customer needs, ensuring excellent customer experience, and fostering long-term loyalty, while helping clients maximize the value of the firm's products and services.
Key Responsibilities
- Understand customer needs and ensure excellent customer experience
- Foster long-term customer loyalty
- Ensure clients receive maximum value from products and services
- Build strong, lasting relationships with clients
Requirements
- Proven experience in customer service, satisfaction, and success.
- Excellent communication skills.
- Ability to understand customer needs and ensure excellent customer experience.
- Experience in fostering long-term loyalty and ensuring clients get the most value from products and services.
Benefits & Perks
Medical, Dental, and Vision Insurance on the first day of employment
Flexible Spending Account and Dependent Care Account
401k with Profit Sharing
9 holidays and discretionary time off structure
Parental Leave coverage for both primary and secondary caregivers
Tuition Assistance Program and CPA support program with cash incentive upon completion
Discretionary incentive compensation based on firm, group and individual performance
Incentive compensation related to origination of new client sales
Top rated wellness program
Flexible working environment including remote and hybrid options
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