Principal Business Customer Transformation Process Governance
Xcel EnergyDenver, CO
Full Time
Posted October 14, 2026
$120k - $150k
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Application opens on company website
Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 15, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Utilities
- Pay provenance
- Employer-provided pay
Job Description
Connected, Committed, Trustworthy, Safe
Key Responsibilities
- The Principal Business Functional Consultant serves as a strategic business partner within the Customer Core business area to drive enterprise level transformation outcomes. The role provides deep subject matter expertise, operational insights, and high impact process recommendations to support business readiness and the successful delivery of transformational or major project initiatives. Focused on non-technical domains, the role bridges current state operations with future state capabilities by representing functional needs, identifying gaps, and enabling sustainable change through collaboration, communication and stakeholder engagement. The Principal Business Functional Consultant influences senior leaders, guides cross-functional teams and ensures customer centric outcomes are prioritized and operationalized effectively.
- Serve as a strategic advisor for business functional teams by providing deep subject matter expertise, operational insights and high impact process recommendations across business functions.
- Represent functional operations in major program activities, shaping business process design, policy and procedure development, business benefits, KPIs and future state functional architectures.
- Identify, assess and communicate broad operational impacts of proposed changes, proactively addressing enterprise level risks and misalignments.
- Guide business functional testing strategy, inform training and change design and ensure user adoption approaches enable sustainable transformation.
- Partner with cross functional leaders to ensure end-to-end business process integration and customer centric operational continuity.
- Champion enterprise continuous improvement by elevating systemic pain points and shaping long-term design decisions.
- Lead development of enterprise performance metrics, reporting frameworks and post implementation value realization measures.
- Establish and maintain business process governance frameworks, including process ownership models, decision rights, escalation paths, and approval structures to ensure consistency and compliance across the enterprise.
- Lead governance forums and stakeholder councils, facilitating decision making, issue resolution, prioritization, and alignment across business and technology teams.
- Define and enforce enterprise process standards, methodologies, documentation requirements, and modeling practices to ensure quality and consistency across all business process artifacts.
- Serve as steward of the enterprise process repository, ensuring process hierarchy integrity, ownership accountability, version control, and ongoing maintenance of business process documentation.
- Partner with business leaders to establish process ownership, accountability models, and governance metrics that support sustainable process management and continuous improvement.
- Monitor adherence to approved process designs, governance standards, and transformation objectives, identifying risks, gaps, and corrective actions as needed.
- Enable business value realization through governance oversight, ensuring process changes are aligned to strategic objectives, measurable outcomes, and operational performance targets.
Requirements
- Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience.
- Strong understanding of utility processes and performance drivers.
- Excellent communication, critical thinking and problem-solving skills.
- 7+ years in operations, business process improvement or service delivery.
- Signavio (SAP)
- Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.
Ready to Apply?
Apply directly on Xcel Energy's site
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