SCADA Services Engineer

• Rapidly diagnose and resolve SCADA, HMI, historian, PLC, network, and process-control-related issues in live production environments at municipal and industrial water/wastewater facilities • Perform on-site and remote troubleshooting of SCADA communications, control system faults, instrumentation, and automation problems • Maintain, repair, and support existing Control Panels, PLCs (primarily Allen-Bradley), SCADA servers, workstations, and associated infrastructure • Support and execute field upgrades, migrations, expansions, minor updates, patches, and fixes on live systems while minimizing plant downtime • Perform routine system health checks, backups, disaster recovery testing, cybersecurity updates, and preventive maintenance activities • Remotely monitor SCADA assets and infrastructure across multiple facilities to proactively identify service degradation, maintenance needs, or potential failures • Manage SCADA user accounts, permissions, access controls, and security settings in compliance with client and cybersecurity requirements • Respond to emergency situations, provide 24/7 on-call support (rotational), and participate in rapid-response fieldwork when required • Thoroughly document all work including service tickets, root-cause analysis reports, as-built drawings, infrastructure inventories, and system changes • Collaborate closely with Operations, Maintenance, Engineering, Administrative teams, project engineers, technical managers, and account managers to ensure long-term system reliability and client satisfaction • Work within defined service-level agreements (SLAs), maintenance contracts, budgets, and schedules • Ability to work remotely from home or local facility while maintaining high availability for remote support and occasional site visits

• Minimum of 5 years of experience in Control System Design, PLC Programming, and SCADA Development • Experience with Ethernet IP and network switches. • Skilled in modifying HMIs and tuning PID loops. • Strong understanding of industrial power design (medium/low voltage). • Ability to read and interpret P&IDs and wiring diagrams. • Experience installing and maintaining electrical components and systems. • Knowledge of safety protocols and hazard recognition. • Experience with Allen-Bradley PLC hardware and software (other PLC experience is a bonus). • Experience with Allen-Bradley FactoryTalk, Schneider Wonderware, Ignition, GE Proficy iFix HMI software (other HMI package experience is a bonus). • Experience configuring and developing graphics for OITs such as Allen-Bradley PanelView and Automation Direct C-More. • Experience with automated reporting software (such as SyTech’s XLReporter and HachWims); • Hands-on experience configuring, interfacing with, and troubleshooting instrumentation found in the water and wastewater industry. • Associate or Bachelor’s degree in a related field is preferred. • Strong electrical and mechanical aptitude. • Experience with Microsoft Office suite (Teams, Word, Excel, PowerPoint). • Computer networking experience (hardware and configuration) is a bonus • Experience in higher programming languages (VB, C++, Java, Python) is a bonus. • Water/wastewater industry experience is a bonus.