Customer Success Associate
VoltusRemote
Full Time
Posted February 8, 2024
$70k - $74k
Energy Management
Remote
This role may have expired~64 people viewed this recently
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Job Description
Voltus represents the "potential of us" to better manage energy through simple, cost and risk-free demand response programs.
Key Responsibilities
- Reduce the time it takes a customer to enter the market and ensure they are prepared to perform and earn money
- Eliminate internal seams so other Voltans can work efficiently
- Maintain and grow customer relationships beyond onboarding
- Provide Sales team with ongoing account support
Requirements
- You are process-minded and love developing new, more efficient ways to do things
- You have attention to detail, intellectual curiosity, bias toward action, and appreciation for urgency
- You are organized and can collect and maintain comprehensive and accurate records
- You love customers and want to work with them daily
- You have great “bedside manner,” with a healthy blend of persistence, diplomacy, and energy to get everyone moving in the right direction
- You find fulfillment in helping others succeed
- You have strong empathy for customers AND passion for revenue and growth
- You have excellent communication and presentation skills
- You have the ability to shift priorities quickly when necessary
- You are great at cross-functional collaboration
- You have strong Salesforce experience and love using technology to drive efficiency, scalability, and value for everyone
- You understand or are interested in the role of demand-side resources in energy markets
- You want to work with the best team in the energy industry
- You have 3+ years experience in customer-facing role(s) . Experience working with operations leaders at commercial, industrial, and institutional facilities a plus
- You have a relevant Bachelor’s degree (preferred)
- You are excited to work remotely
- Experience in the energy industry and/or working with our customer profile is required
Ready to Apply?
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