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Job Description
The Customer Success Associate at Voltus manages customer onboarding and ongoing account support to ensure clients are prepared to participate successfully in energy markets, providing a seamless experience and fostering long-term customer relationships.
Key Responsibilities
- Manage new and existing customer onboarding from start to finish
- Serve as the primary point of contact for customers during onboarding and ongoing support
- Partner with Sales, Operations, and Energy Markets teams to ensure a seamless customer experience
- Drive customer adoption and set expectations at the beginning of the customer journey
- Schedule and lead meetings with internal teams and customers to communicate onboarding progress
- Support customers and sales teams with account-related questions post-onboarding
Requirements
- Authorized to work from their home location in the US or Canada, unless otherwise indicated on the role description.
- Ability to manage new and existing customer onboarding from start to finish and provide ongoing account support.
- Experience in scheduling and leading business meetings with internal teams and customers to communicate onboarding status and ensure seamless internal handoff.
- Strong communication skills to effectively coordinate with Sales, Operations, and Energy Markets teams and deliver the best customer experience.
- Ability to drive customer adoption and set expectations at the beginning stage of the customer journey.
- Experience in supporting customers and sales teams beyond onboarding with account-related questions.
- Ability to work primarily from their home country, with approval required for working while traveling to other countries, in accordance with the Global Remote Travel Policy.
- No requirement for visa sponsorship or transfers for new hires.
Benefits & Perks
Work from home (remote work environment)
All-remote workplace with limitations based on location for regulatory and security reasons
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