IT Support Services Lead (Infrastructure)

• Lead and manage enterprise IT infrastructure operations and strategy. Design and maintain scalable, high-availability infrastructure environments. Manage Nutanix (HCI, virtualization, storage) infrastructure. Administer Active Directory (AD), DNS, DHCP services. Oversee Microsoft 365 (Exchange, Teams, SharePoint). Manage Entra ID, MFA, SSO, and Conditional Access. Implement Intune for endpoint and device management. Configure Group Policy Objects (GPO). Manage file servers, storage systems, and access controls. Implement Rubrik backup and disaster recovery solutions. Drive patch management and vulnerability remediation. Lead service desk team and handle escalations. Ensure ITIL-based service management processes. Maintain infrastructure documentation and SOPs. Mentor infrastructure and service desk teams. • Lead and manage enterprise IT infrastructure operations and strategy. • Design and maintain scalable, high-availability infrastructure environments. • Manage Nutanix (HCI, virtualization, storage) infrastructure. • Administer Active Directory (AD), DNS, DHCP services. • Oversee Microsoft 365 (Exchange, Teams, SharePoint). • Manage Entra ID, MFA, SSO, and Conditional Access. • Implement Intune for endpoint and device management. • Configure Group Policy Objects (GPO). • Manage file servers, storage systems, and access controls. • Implement Rubrik backup and disaster recovery solutions. • Drive patch management and vulnerability remediation. • Lead service desk team and handle escalations. • Ensure ITIL-based service management processes. • Maintain infrastructure documentation and SOPs. • Mentor infrastructure and service desk teams. • Formal Education & Certification Bachelor's degree Computer Science or IT Engineering Certifications in Business Administration, Project Management Preferred Certifications Microsoft Azure/M365 Certifications. Nutanix Certifications. ITIL Certification. Security certifications (optional) Compliance & Frameworks ISO 27001. Basic GDPR awareness. ITIL framework. Risk management practices Experience: 10-15 years’ IT Infrastructure experience. Nutanix HCI and virtualization expertise. Active Directory, DNS, DHCP administration. Microsoft 365 and Entra ID experience. Intune and Group Policy management. File Server and Storage experience. Rubrik Backup and DR knowledge. Patch management expertise. Service desk leadership experience. ITIL knowledge. Strong troubleshooting skills. Personal Attributes Team-oriented, collaborative, and able to build cooperation across all levels of the organization. Detail-oriented, emotionally mature, self-motivated, and adaptable to shifting priorities and deadlines. Demonstrates discretion, integrity, and professionalism in handling confidential information. Strong relationship management, conflict resolution, and performance management skills. Excellent communication and documentation skills; able to present technical concepts to non-technical audiences. Effective at prioritizing and executing tasks under pressure, with strong analytical and problem-solving abilities Work Conditions Standard 40-hour work week; after-hours work may be required with supervisor’s approval. Able to participate in training sessions, presentations, and meetings. Some travel may be required to meet with clients, stakeholders, or off-site personnel. Ability to sit for extended periods. Manual dexterity to operate computers and related equipment. • Formal Education & Certification Bachelor's degree Computer Science or IT Engineering Certifications in Business Administration, Project Management Preferred Certifications Microsoft Azure/M365 Certifications. Nutanix Certifications. ITIL Certification. Security certifications (optional) Compliance & Frameworks ISO 27001. Basic GDPR awareness. ITIL framework. Risk management practices Experience: 10-15 years’ IT Infrastructure experience. Nutanix HCI and virtualization expertise. Active Directory, DNS, DHCP administration. Microsoft 365 and Entra ID experience. Intune and Group Policy management. File Server and Storage experience. Rubrik Backup and DR knowledge. Patch management expertise. Service desk leadership experience. ITIL knowledge. Strong troubleshooting skills. Personal Attributes Team-oriented, collaborative, and able to build cooperation across all levels of the organization. Detail-oriented, emotionally mature, self-motivated, and adaptable to shifting priorities and deadlines. Demonstrates discretion, integrity, and professionalism in handling confidential information. Strong relationship management, conflict resolution, and performance management skills. Excellent communication and documentation skills; able to present technical concepts to non-technical audiences. Effective at prioritizing and executing tasks under pressure, with strong analytical and problem-solving abilities Work Conditions Standard 40-hour work week; after-hours work may be required with supervisor’s approval. Able to participate in training sessions, presentations, and meetings. Some travel may be required to meet with clients, stakeholders, or off-site personnel. Ability to sit for extended periods. Manual dexterity to operate computers and related equipment. • Formal Education & Certification Bachelor's degree Computer Science or IT Engineering Certifications in Business Administration, Project Management Preferred Certifications Microsoft Azure/M365 Certifications. Nutanix Certifications. ITIL Certification. Security certifications (optional) Compliance & Frameworks ISO 27001. Basic GDPR awareness. ITIL framework. Risk management practices Experience: 10-15 years’ IT Infrastructure experience. Nutanix HCI and virtualization expertise. Active Directory, DNS, DHCP administration. Microsoft 365 and Entra ID experience. Intune and Group Policy management. File Server and Storage experience. Rubrik Backup and DR knowledge. Patch management expertise. Service desk leadership experience. ITIL knowledge. Strong troubleshooting skills. Personal Attributes Team-oriented, collaborative, and able to build cooperation across all levels of the organization. Detail-oriented, emotionally mature, self-motivated, and adaptable to shifting priorities and deadlines. Demonstrates discretion, integrity, and professionalism in handling confidential information. Strong relationship management, conflict resolution, and performance management skills. Excellent communication and documentation skills; able to present technical concepts to non-technical audiences. Effective at prioritizing and executing tasks under pressure, with strong analytical and problem-solving abilities Work Conditions Standard 40-hour work week; after-hours work may be required with supervisor’s approval. Able to participate in training sessions, presentations, and meetings. Some travel may be required to meet with clients, stakeholders, or off-site personnel. Ability to sit for extended periods. Manual dexterity to operate computers and related equipment. • Formal Education & Certification Bachelor's degree Computer Science or IT Engineering Certifications in Business Administration, Project Management Preferred Certifications Microsoft Azure/M365 Certifications. Nutanix Certifications. ITIL Certification. Security certifications (optional) Compliance & Frameworks ISO 27001. Basic GDPR awareness. ITIL framework. Risk management practices Experience: 10-15 years’ IT Infrastructure experience. Nutanix HCI and virtualization expertise. Active Directory, DNS, DHCP administration. Microsoft 365 and Entra ID experience. Intune and Group Policy management. File Server and Storage experience. Rubrik Backup and DR knowledge. Patch management expertise. Service desk leadership experience. ITIL knowledge. Strong troubleshooting skills. Personal Attributes Team-oriented, collaborative, and able to build cooperation across all levels of the organization. Detail-oriented, emotionally mature, self-motivated, and adaptable to shifting priorities and deadlines. Demonstrates discretion, integrity, and professionalism in handling confidential information. Strong relationship management, conflict resolution, and performance management skills. Excellent communication and documentation skills; able to present technical concepts to non-technical audiences. Effective at prioritizing and executing tasks under pressure, with strong analytical and problem-solving abilities Work Conditions Standard 40-hour work week; after-hours work may be required with supervisor’s approval. Able to participate in training sessions, presentations, and meetings. Some travel may be required to meet with clients, stakeholders, or off-site personnel. Ability to sit for extended periods. Manual dexterity to operate computers and related equipment. • Bachelor's degree Computer Science or IT Engineering • Certifications in Business Administration, Project Management • Preferred Certifications Microsoft Azure/M365 Certifications. Nutanix Certifications. ITIL Certification. Security certifications (optional) Compliance & Frameworks ISO 27001. Basic GDPR awareness. ITIL framework. Risk management practices Experience: 10-15 years’ IT Infrastructure experience. Nutanix HCI and virtualization expertise. Active Directory, DNS, DHCP administration. Microsoft 365 and Entra ID experience. Intune and Group Policy management. File Server and Storage experience. Rubrik Backup and DR knowledge. Patch management expertise. Service desk leadership experience. ITIL knowledge. Strong troubleshooting skills. Personal Attributes Team-oriented, collaborative, and able to build cooperation across all levels of the organization. Detail-oriented, emotionally mature, self-motivated, and adaptable to shifting priorities and deadlines. Demonstrates discretion, integrity, and professionalism in handling confidential information. Strong relationship management, conflict resolution, and performance management skills. Excellent communication and documentation skills; able to present technical concepts to non-technical audiences. Effective at prioritizing and executing tasks under pressure, with strong analytical and problem-solving abilities Work Conditions Standard 40-hour work week; after-hours work may be required with supervisor’s approval. Able to participate in training sessions, presentations, and meetings. Some travel may be required to meet with clients, stakeholders, or off-site personnel. Ability to sit for extended periods. Manual dexterity to operate computers and related equipment. • Preferred Certifications Microsoft Azure/M365 Certifications. Nutanix Certifications. ITIL Certification. Security certifications (optional) Compliance & Frameworks ISO 27001. Basic GDPR awareness. ITIL framework. Risk management practices Experience: 10-15 years’ IT Infrastructure experience. Nutanix HCI and virtualization expertise. Active Directory, DNS, DHCP administration. Microsoft 365 and Entra ID experience. Intune and Group Policy management. File Server and Storage experience. Rubrik Backup and DR knowledge. Patch management expertise. Service desk leadership experience. ITIL knowledge. Strong troubleshooting skills. Personal Attributes Team-oriented, collaborative, and able to build cooperation across all levels of the organization. Detail-oriented, emotionally mature, self-motivated, and adaptable to shifting priorities and deadlines. Demonstrates discretion, integrity, and professionalism in handling confidential information. Strong relationship management, conflict resolution, and performance management skills. Excellent communication and documentation skills; able to present technical concepts to non-technical audiences. Effective at prioritizing and executing tasks under pressure, with strong analytical and problem-solving abilities Work Conditions Standard 40-hour work week; after-hours work may be required with supervisor’s approval. Able to participate in training sessions, presentations, and meetings. Some travel may be required to meet with clients, stakeholders, or off-site personnel. Ability to sit for extended periods. Manual dexterity to operate computers and related equipment. • Microsoft Azure/M365 Certifications. • Nutanix Certifications. • ITIL Certification. • Security certifications (optional) • Compliance & Frameworks ISO 27001. Basic GDPR awareness. ITIL framework. Risk management practices Experience: 10-15 years’ IT Infrastructure experience. Nutanix HCI and virtualization expertise. Active Directory, DNS, DHCP administration. Microsoft 365 and Entra ID experience. Intune and Group Policy management. File Server and Storage experience. Rubrik Backup and DR knowledge. Patch management expertise. Service desk leadership experience. ITIL knowledge. Strong troubleshooting skills. Personal Attributes Team-oriented, collaborative, and able to build cooperation across all levels of the organization. Detail-oriented, emotionally mature, self-motivated, and adaptable to shifting priorities and deadlines. Demonstrates discretion, integrity, and professionalism in handling confidential information. Strong relationship management, conflict resolution, and performance management skills. Excellent communication and documentation skills; able to present technical concepts to non-technical audiences. Effective at prioritizing and executing tasks under pressure, with strong analytical and problem-solving abilities Work Conditions Standard 40-hour work week; after-hours work may be required with supervisor’s approval. Able to participate in training sessions, presentations, and meetings. Some travel may be required to meet with clients, stakeholders, or off-site personnel. Ability to sit for extended periods. Manual dexterity to operate computers and related equipment. • Compliance & Frameworks ISO 27001. Basic GDPR awareness. ITIL framework. Risk management practices Experience: 10-15 years’ IT Infrastructure experience. Nutanix HCI and virtualization expertise. Active Directory, DNS, DHCP administration. Microsoft 365 and Entra ID experience. Intune and Group Policy management. File Server and Storage experience. Rubrik Backup and DR knowledge. Patch management expertise. Service desk leadership experience. ITIL knowledge. Strong troubleshooting skills. Personal Attributes Team-oriented, collaborative, and able to build cooperation across all levels of the organization. Detail-oriented, emotionally mature, self-motivated, and adaptable to shifting priorities and deadlines. Demonstrates discretion, integrity, and professionalism in handling confidential information. Strong relationship management, conflict resolution, and performance management skills. Excellent communication and documentation skills; able to present technical concepts to non-technical audiences. Effective at prioritizing and executing tasks under pressure, with strong analytical and problem-solving abilities Work Conditions Standard 40-hour work week; after-hours work may be required with supervisor’s approval. Able to participate in training sessions, presentations, and meetings. Some travel may be required to meet with clients, stakeholders, or off-site personnel. Ability to sit for extended periods. Manual dexterity to operate computers and related equipment. • ISO 27001. • Basic GDPR awareness. • ITIL framework. • Risk management practices • Experience: 10-15 years’ IT Infrastructure experience. Nutanix HCI and virtualization expertise. Active Directory, DNS, DHCP administration. Microsoft 365 and Entra ID experience. Intune and Group Policy management. File Server and Storage experience. Rubrik Backup and DR knowledge. Patch management expertise. Service desk leadership experience. ITIL knowledge. Strong troubleshooting skills. Personal Attributes Team-oriented, collaborative, and able to build cooperation across all levels of the organization. Detail-oriented, emotionally mature, self-motivated, and adaptable to shifting priorities and deadlines. Demonstrates discretion, integrity, and professionalism in handling confidential information. Strong relationship management, conflict resolution, and performance management skills. Excellent communication and documentation skills; able to present technical concepts to non-technical audiences. Effective at prioritizing and executing tasks under pressure, with strong analytical and problem-solving abilities Work Conditions Standard 40-hour work week; after-hours work may be required with supervisor’s approval. Able to participate in training sessions, presentations, and meetings. Some travel may be required to meet with clients, stakeholders, or off-site personnel. Ability to sit for extended periods. Manual dexterity to operate computers and related equipment. • Experience: 10-15 years’ IT Infrastructure experience. Nutanix HCI and virtualization expertise. Active Directory, DNS, DHCP administration. Microsoft 365 and Entra ID experience. Intune and Group Policy management. File Server and Storage experience. Rubrik Backup and DR knowledge. Patch management expertise. Service desk leadership experience. ITIL knowledge. Strong troubleshooting skills. Personal Attributes Team-oriented, collaborative, and able to build cooperation across all levels of the organization. Detail-oriented, emotionally mature, self-motivated, and adaptable to shifting priorities and deadlines. Demonstrates discretion, integrity, and professionalism in handling confidential information. Strong relationship management, conflict resolution, and performance management skills. Excellent communication and documentation skills; able to present technical concepts to non-technical audiences. Effective at prioritizing and executing tasks under pressure, with strong analytical and problem-solving abilities Work Conditions Standard 40-hour work week; after-hours work may be required with supervisor’s approval. Able to participate in training sessions, presentations, and meetings. Some travel may be required to meet with clients, stakeholders, or off-site personnel. Ability to sit for extended periods. Manual dexterity to operate computers and related equipment. • 10-15 years’ IT Infrastructure experience. • Nutanix HCI and virtualization expertise. • Active Directory, DNS, DHCP administration. • Microsoft 365 and Entra ID experience. • Intune and Group Policy management. • File Server and Storage experience. • Rubrik Backup and DR knowledge. • Patch management expertise. • Service desk leadership experience. • ITIL knowledge. • Strong troubleshooting skills. • Personal Attributes Team-oriented, collaborative, and able to build cooperation across all levels of the organization. Detail-oriented, emotionally mature, self-motivated, and adaptable to shifting priorities and deadlines. Demonstrates discretion, integrity, and professionalism in handling confidential information. Strong relationship management, conflict resolution, and performance management skills. Excellent communication and documentation skills; able to present technical concepts to non-technical audiences. Effective at prioritizing and executing tasks under pressure, with strong analytical and problem-solving abilities Work Conditions Standard 40-hour work week; after-hours work may be required with supervisor’s approval. Able to participate in training sessions, presentations, and meetings. Some travel may be required to meet with clients, stakeholders, or off-site personnel. Ability to sit for extended periods. Manual dexterity to operate computers and related equipment. • Personal Attributes Team-oriented, collaborative, and able to build cooperation across all levels of the organization. Detail-oriented, emotionally mature, self-motivated, and adaptable to shifting priorities and deadlines. Demonstrates discretion, integrity, and professionalism in handling confidential information. Strong relationship management, conflict resolution, and performance management skills. Excellent communication and documentation skills; able to present technical concepts to non-technical audiences. Effective at prioritizing and executing tasks under pressure, with strong analytical and problem-solving abilities Work Conditions Standard 40-hour work week; after-hours work may be required with supervisor’s approval. Able to participate in training sessions, presentations, and meetings. Some travel may be required to meet with clients, stakeholders, or off-site personnel. Ability to sit for extended periods. Manual dexterity to operate computers and related equipment. • Team-oriented, collaborative, and able to build cooperation across all levels of the organization. • Detail-oriented, emotionally mature, self-motivated, and adaptable to shifting priorities and deadlines. • Demonstrates discretion, integrity, and professionalism in handling confidential information. • Strong relationship management, conflict resolution, and performance management skills. • Excellent communication and documentation skills; able to present technical concepts to non-technical audiences. • Effective at prioritizing and executing tasks under pressure, with strong analytical and problem-solving abilities • Work Conditions Standard 40-hour work week; after-hours work may be required with supervisor’s approval. Able to participate in training sessions, presentations, and meetings. Some travel may be required to meet with clients, stakeholders, or off-site personnel. Ability to sit for extended periods. Manual dexterity to operate computers and related equipment. • Work Conditions Standard 40-hour work week; after-hours work may be required with supervisor’s approval. Able to participate in training sessions, presentations, and meetings. Some travel may be required to meet with clients, stakeholders, or off-site personnel. Ability to sit for extended periods. Manual dexterity to operate computers and related equipment. • Standard 40-hour work week; after-hours work may be required with supervisor’s approval. • Able to participate in training sessions, presentations, and meetings. • Some travel may be required to meet with clients, stakeholders, or off-site personnel. • Ability to sit for extended periods. • Manual dexterity to operate computers and related equipment.