Deal Operations

• 3–5 years in a deal desk, commercial contracting, or commercial/sales operations role in a B2B SaaS environment • Owned RFP/RFI and proposal responses end-to-end: coordinating cross-functional input, managing deadlines, and owning the quality of what reaches the customer • Managed contract workflows end-to-end: from quote validation and approval routing through redlining, execution, and repository management • Negotiated commercial terms directly with enterprise customers: payment terms, SLAs, liability positions • Enforced process and policy discipline across Sales, Legal, and Finance without direct authority over those teams • Operated within a CLM environment (Ironclad, Spotdraft, or equivalent) and maintained a CRM (Salesforce strongly preferred), with exposure to CPQ tooling, as a system of record for deal data • Commercial acumen: you understand pricing architecture, deal structures, and how individual contract terms translate to downstream business and financial risk • Proposal & RFP development: you produce clear, persuasive, well-structured proposals and RFP responses, coordinate SMEs to a deadline, and build reusable content that scales quality across the team • Contract literacy: you can read and interpret standard MSA and Order Form language, identify non-standard clauses, and know which deviations require Legal vs. Finance vs. executive review • Customer-facing confidence: you lead redline conversations with enterprise buyers directly, professionally, and without escalating prematurely, you hold the line on approved positions and know when to escalate vs. when to close • Process discipline: you document what you do, systematize what recurs, flag what breaks, and drive improvement. You leave processes better than you found them • Automation mindset: you look at a manual process and immediately think about how to reduce it, whether through better tooling, workflow automation, or smarter handoffs • Written communication: your emails, redline comments, and internal memos are clear, precise, and calibrated to the audience