Deal Operations

Sword

Porto, Portugal

Full Time

Posted June 17, 2026

€41k - €64k

Power Generation

Remote

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Job Description

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations.

Requirements

3–5 years in a deal desk, commercial contracting, or commercial/sales operations role in a B2B SaaS environment
Owned RFP/RFI and proposal responses end-to-end: coordinating cross-functional input, managing deadlines, and owning the quality of what reaches the customer
Managed contract workflows end-to-end: from quote validation and approval routing through redlining, execution, and repository management
Negotiated commercial terms directly with enterprise customers: payment terms, SLAs, liability positions
Enforced process and policy discipline across Sales, Legal, and Finance without direct authority over those teams
Operated within a CLM environment (Ironclad, Spotdraft, or equivalent) and maintained a CRM (Salesforce strongly preferred), with exposure to CPQ tooling, as a system of record for deal data
Commercial acumen: you understand pricing architecture, deal structures, and how individual contract terms translate to downstream business and financial risk
Proposal & RFP development: you produce clear, persuasive, well-structured proposals and RFP responses, coordinate SMEs to a deadline, and build reusable content that scales quality across the team
Contract literacy: you can read and interpret standard MSA and Order Form language, identify non-standard clauses, and know which deviations require Legal vs. Finance vs. executive review
Customer-facing confidence: you lead redline conversations with enterprise buyers directly, professionally, and without escalating prematurely, you hold the line on approved positions and know when to escalate vs. when to close
Process discipline: you document what you do, systematize what recurs, flag what breaks, and drive improvement. You leave processes better than you found them
Automation mindset: you look at a manual process and immediately think about how to reduce it, whether through better tooling, workflow automation, or smarter handoffs
Written communication: your emails, redline comments, and internal memos are clear, precise, and calibrated to the audience