Job Description
This role requires a hands-on individual who thrives in a fast-paced environment, can quickly diagnose complex issues, and is passionate about collaborating with peers to deliver consistent, high-quality resolutions for our customers.
Requirements
- High school diploma or equivalent education; Bachelor’s degree preferred.
- 5+ years of relevant work experience, preferably with customer success, collections, project management, planning, and/or in-house legal department or coordination experience.
- Excellent written and oral communication skills, and an ability to effectively explain complex issues to various audiences via email, conference call, one-on-one, and group settings.
- History of working as a team to accomplish goals and fostering a collaborative and supportive environment; Your co-workers know that they can rely on you to pitch in regardless of the subject matter or time constraints.
- Ability to work independently on multiple cases with minimal supervision in a fast-paced environment, and able to manage and prioritize multiple deadlines.
- Must be comfortable interacting with all levels of management, building relationships across teams and with key stakeholders to facilitate the resolution of cases, many of whom will be distributed across the country.
- Strong proficiency with Google Suite, Excel, and PowerPoint, Salesforce knowledge preferred.
- Excellent organizational and time management skills.
- Meticulous attention to detail, passionate about diving into the “fine print,” and interested in learning and acquiring new skills.
- You work best when given complete responsibility and ownership over issues, even if they’re new to you.
- You dig in - there is nothing you’re not willing to learn and master - and you sweat the details.
Ready to Apply?
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