Customer Quality Engineer is responsible for maintaining and enhancing the Out-going Product quality.
Key Responsibilities
Communicate customer needs in a timely and accurate manner to all relevant departments of the company.
Lead internal audits, work with different departments, propose solutions to non-conformities and follow up.
Responsible for liaising with the client during visits, assisting with client audits, reviewing issues after audits, and continuously tracking non-conformities until all issues are closed.
Provide quality after-sales service for product and ensure customer satisfaction. Written technical responses to Customers on quality issues, i.e. 8D.
Lead cross-functional teams to investigate quality issues and drive solutions.
Lead and supervise Quality Control activities.
Assume responsibility for technical responses to customers on quality issues; lead investigations and drive corrective actions.
Work with certification department and laboratories to pass on the latest certification requirements of customers.
Achieving High Customer Satisfaction.
Develop control documents and Customer required quality documentation.
Provide training, coach Customer Quality Specialist
Ensure that all business activities are performed with the highest ethical standards and in compliance with the Canadian Solar Solution Code of Business Conduct
Support ISO 9001 activities
Adhere to all environmental, health and safety rules and policies.
Conduct other duties as required .
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