Job Description
Jacquie Hoffman (jacquie.hoffman@sunrun.com)
Key Responsibilities
- Operations & SLA Management: Oversee daily queue workflows, SLA adherence, workforce scheduling, and credit/SRA processes across point-of-sale and notice-to-proceed milestones.
- Team Leadership & Development: Conduct regular 1:1s and performance reviews for onshore leads/agents, driving skill development, mentorship, and accountability.
- Cross-Functional Collaboration: Partner with Sales Channels, Legal/Compliance, Sales Support, and offshore partner teams to manage exception processes and align with investor requirements.
- Process Improvement & Innovation: Design and implement new internal workflows, pilot special projects, and collaborate with AI teams to enhance automation/bot capabilities.
- Metrics & Reporting: Utilize Salesforce and Excel reporting to track agent performance, audit credit workflows, and drive alignment across sales operations.
Requirements
- High School Diploma or equivalent required; Bachelor’s degree in Business Administration, Operations, or a related field (or equivalent practical experience), plus a minimum of 6+ years of relevant professional experience.
- Minimum 2 years of supervisory or team lead experience in underwriting, operations, or a related field (previous Sunrun experience is a strong plus).
- Strong analytical problem-solving, process mapping, and performance management capabilities.
- Advanced proficiency in Salesforce (SFDC) reporting, Excel, and G-Suite.
- Excellent cross-functional communication and adaptability in fast-paced environments
Ready to Apply?
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