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Job Description
The IT Support Specialist Tier 1 provides initial technical support to end users, resolving hardware, software, and access issues, while delivering excellent customer service and escalating complex problems as needed.
Key Responsibilities
- Provide initial technical support to end users across the organization
- Resolve hardware, software, and access issues
- Assist in issue resolution, account management, and device support
- Escalate complex issues to Senior System Administrators
- Document support activities and issue resolutions
Requirements
- Provide initial technical support to end users across the organization, serving as the primary point of contact for resolving hardware, software, and access issues.
- Assist in issue resolution, account management, device support, and documentation related to IT support.
- Escalate complex technical issues to Senior System Administrators as needed.
- Demonstrate strong communication skills and attention to detail in a high-speed technical environment.
Benefits & Perks
Competitive compensation and benefits
Training and professional development opportunities
401(k) with 4% company match
Summer Fridays
Flexible remote hybrid work options
Paid parental leave
Team lunches, events, and stocked kitchens
Modern, collaborative office spaces in multiple locations
Medical, dental, and vision coverage
Company-paid life and long-term disability insurance
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