Customer Service Representative at Smart Energy

Assisting customers in resolving technical issues through phone, email, and live chat, using simple and non-technical language

Providing guidance to customers on how to maximize savings from solar and battery usage

Keeping customers informed about the progress of their solar installations

Coordinating maintenance efforts and updating customers accordingly

Improving our knowledge base to ensure continuous enhancement

Collaborating with our outstanding Sales team by keeping them informed about customer issues

This position reports to the Customer Service Team Manager.

Customer Service Representative