Execute SOPs, MOPs, and operational runbooks with strong procedural discipline
Maintain accurate operational logs, shift turnover notes, and incident documentation
Coordinate with engineering, facilities, cybersecurity, commissioning, and vendor teams during operational events
Support onboarding and operational integration of new systems, sites, and infrastructure
Participate in operational readiness and turnover activities as facilities transition from construction into operations
Support monitoring platform updates, alarm tuning efforts, and operational improvement initiatives
Participate in cross-training initiatives between NOC, SOC, and FOC operational teams
Support day-to-day monitoring and operational response activities across mission-critical infrastructure systems
Escalate operational events in accordance with approved operational procedures and workflows
Maintain situational awareness during outages, maintenance activities, and operational events ·
Assist with operational communications and event coordination during incidents
Support operational documentation, reporting, and workflow management activities
Coordinate with internal teams and external vendors during troubleshooting and maintenance activities
Assist with onboarding and integration of new infrastructure systems into operational monitoring platforms
Promote a professional, process-driven, and customer-focused operational cultur
Requirements
Associate or bachelor’s degree in information technology, engineering, or related field preferred.
2+ years of experience in a NOC, SOC, telecom, data center, utility, industrial, or mission-critical operations environment. ·
Understanding of networking fundamentals including switching, routing, WAN connectivity, and wireless systems. ·
Experience working in shift-based or 24x7 operational environments. ·
Strong troubleshooting, communication, and organizational skills. ·
Ability to remain calm and process-driven during operational incidents and escalations. ·
Strong attention to detail and operational discipline. ·
Proficiency in ticketing systems and monitoring platforms required
Experience supporting data center or critical infrastructure operations
Exposure to BMS, EPMS, SCADA, DCIM, or OT-integrated environments
Experience supporting Cisco or Palo Alto environments
Experience supporting carrier circuits or WAN infrastructure
Exposure to commissioning, operational turnover, or infrastructure onboarding activities
Industry certifications such as CCNA, Network+, Security+, or ITIL preferred
Location: On-site
Base Pay: - $100k-$140k
The pay range mentioned above is a guideline. We tailor each offer based on your unique skills, experience, location, and market benchmarks—while ensuring internal parity across our teams. In addition to competitive base pay, total compensation may include a discretionary annual bonus and a market leading comprehensive health and wellness benefits package. Final details will be discussed during the later stages of the hiring process.
Benefits & Perks
At SB Energy, we invest in our people and their families with benefits designed for flexibility, support, and peace of mind. Full-time employees enjoy:
100% Company-Paid Medical, Dental & Vision (for employees and dependents)
401(k) with Company Match
Generous Paid Time Off + 11 Paid Holidays
12 Weeks Paid Parental Leave
Life, AD&D & Long-Term Disability Coverage
Flexible Spending Accounts (FSA) for Medical, Dependent Care, Transit & Parking (with company contributions)
Mental, Physical & Social Wellness Support (with company contributions)
Flexible Work Arrangements & Hybrid Office Setup Benefits
Monthly Reimbursement for Phone, Internet & Data
Optional Legal & Pet Insurance Plans
Device Purchase Support
At SB Energy, the success of our projects is driven by a desire to see our projects benefit as many people as possible. We work to serve local communities through volunteering, fundraising, and much more. For example, we’re proud to support access and opportunity in engineering and clean energy through impactful mentorship programs and workforce training. When you join SB Energy, you can become a part of these efforts, collaborating with team members who share a vision of building a better future now!
To learn more about us, visit www.sbenergy.com .
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