Job Description
The Senior Zendesk Developer will design, develop, and support the Zendesk SaaS platform to enhance customer support operations, collaborating with cross-functional teams to ensure high-quality, scalable solutions. This role involves implementing complex modules, developing APIs, and mentoring junior developers while driving best practices in a dynamic environment.
Key Responsibilities
- Design, configure, develop, test, deploy, and support projects in a Zendesk environment.
- Implement critical interfaces and complex modules of the systems and features.
- Develop mid-tier API systems integrating third-party systems.
- Support data warehouses, business intelligence, and dashboard reporting.
- Configure Zendesk Help Center Guide.
- Collaborate with Business Systems Analysts and Product Managers to shape product requirements.
- Design, develop, and implement solutions for Customer Support operations using Zendesk.
- Serve as the point of contact for Zendesk development related to Customer Support.
- Mentor and train Junior developers.
- Champion Samsara's cultural principles.
Requirements
- 5 years of software development experience building and scaling enterprise customer-facing products and services.
- 2 years of designing, configuring and developing on the Zendesk customer support SaaS platform.
- Proven experience with implementations of multiple business threads in a dynamic business setting.
- Experience building Zendesk solutions, microservices and customer-facing APIs.
- Must have a track record of building, deploying, and scaling distributed, highly available, large-scale, high-performing multi-tenant SaaS applications.
- Previous experience handling and supporting mission-critical enterprise systems.
- The ability to diagnose and respond to interruptions and critical issues in a timely manner.
- Experience with Python, JavaScript, and at least one public cloud platform such as AWS, Azure, Google, Rackspace, or other related cloud platforms.
- BS/MS in Computer Science, Engineering, or equivalent technical experience.
Benefits & Perks
Compensation/salary range: 95,497.50 - 128,400 USD
Flexible working model (remote and in-person options)
Health benefits
Employee-led charity fund (Samsara for Good)
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