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Job Description
A technical support role responsible for assisting customers with IoT and SaaS product issues via phone and chat, requiring strong technical knowledge, communication skills, and the ability to work in a fast-paced environment to ensure customer success and operational efficiency.
Key Responsibilities
- Respond to inbound customer requests for technical assistance via phone and chat
- Collaborate with support teams to communicate and escalate customer issues promptly
- Manage personal workload efficiently and effectively
- Utilize knowledge, tools, and resources to resolve customer technical issues
- Document customer interactions clearly and concisely
Requirements
- Bachelor's degree or higher in a technical discipline such as computer science or engineering
- 3-5 years of experience in a technical product support role
- Technical know-how - you re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system
- Interest and ability to work in a fast-growing environment with changing responsibilities
- Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
- Able to work flexible hours - nights and weekends a plus
- General knowledge about Electrical circuits, GPS and telematics
- General knowledge of networking
- Excellent troubleshooting skills
- Excellent communication skills in both written and spoken language
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model including in-person, hybrid, or remote options
Ready to Apply?
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