At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
Key Responsibilities
Samsara is seeking a dynamic and people-first Safety Event Review (SER) Supervisor to lead our growing team of SER agents. This role is critical in ensuring high-quality, efficient review of AI-detected safety events that directly impact driver safety and fleet operations for Samsara customers. As the frontline leader for the team, you'll serve as a mentor, coach, and operations steward - focusing on performance, engagement, and growth of your team while upholding Samsara's high bar for excellence.
You’ll be the go-to person for escalations, quality assurance, shift oversight, and real-time decision-making. Success in this role means driving quality reviews at scale, developing your team into high-performing contributors, and supporting Samsara’s mission to increase the safety, efficiency, and sustainability of the operations that power the world.
This is an onsite position open to candidates based in Bengaluru - Karnataka, India and requires one to commute to office 5 days per week.
Monitor day-to-day SER queue health and agent availability to ensure service level agreements (SLAs), turnaround times, and review quality targets are met
Maintain schedules and monitor time-off requests and time reporting for specialists
Continually coach & educate specialists to ensure service levels are achieved and maintained.
Conduct regular audits and reviews, through QA, and consistently coach agents on a day-to-day basis.
Act as the first point of contact for escalations, policy clarifications, and day-to-day agent support needs.
Some of your daily responsibilities include conducting quality checks of the specialist’s transactions to ensure a high level of quality.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team) as we scale globally and across new offices.
Hire, develop, and lead an inclusive, engaged, and high-performing team.
Work a full time 40 hour/week shift in 5x8 shift format.
May be asked to work an assigned shift that covers after-hours and/or weekends and/or rotating shifts.
Requirements
2+ years of leadership experience as a supervisor in a high-volume contact center environment.
We welcome applications from candidates with a bachelor's degree or those who have gained equivalent expertise through practical experience in related fields.
Strong understanding of the Behavioral Based Coaching Model including establishing effective goals through a SMART model or similar.
Experience establishing expectations around development and performance management.
Strong problem-solving and troubleshooting skills with the ability to exercise good judgment.
Strong understanding of driving and traffic norms.
Driver’s license is required
Work a full time 40 hour/week shift in 5x8 shift format.
May be asked to work an assigned shift that covers after-hours and/or weekends
Experience in telematics, logistics, safety programs, safety management.
Experience in data tagging or video validation environment.
Benefits & Perks
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Ready to Apply?
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