CX Strategy Manager, AI Transformation
SamsaraRemote
Internship
Posted September 11, 2026
$107k - $162k
Climate Technology
Remote
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Job Description
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
Key Responsibilities
- As a critical member of the Customer Experience Strategy team, you will be advancing our mission of delivering a superior experience throughout the customers' end-to-end journey. You will do this by bringing an AI forward approach to problem solving, leading an AI transformation from a CX lens. This role reports directly to the Head of CX Strategy and will collaborate closely with leaders across the organization. You will move with urgency and speed, running rapid cycles from concept to prototype to development and rollout. You are first and foremost a builder, and will partner with the engineering team to translate business opportunities into tools and workflows that equip the business to deliver at a higher standard. You understand that AI is changing how companies listen to, understand, and act on customer feedback, and you're excited to bring that thinking into practice.
- This is a remote position open to candidates residing in Canada and the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
- Build a world-class customer listening infrastructure. Design and lead new and emerging Voice of Customer (VoC) programs that give the organization actionable customer experience insights. Use AI to help move beyond periodic snapshots toward more continuous, real-time, customer sentiment.
- Partner with functional stakeholders (e.g., Support, Customer Success, Sales) to surface and prioritize opportunities to harness the power of AI to achieve better customer experience. This may look like workflow automation, or a completely new value-add function.
- Rapidly prototype AI-powered solutions, using LLMs, prompt-based workflows, agent frameworks, and low-code/no-code automation platforms. Iterate prototypes based on real user feedback from pilot groups, refining the approach before handoff.
- Partner with Engineering teams to translate validated prototypes into production-grade builds. Write clear requirements, define data and integration needs, ensuring the product meets data security and compliance standards, and measure productivity, efficiency, or ROI impact post launch.
- Be an AI thought leader. Stay current on industry leading trends, technologies, and best practices — including emerging AI applications in customer intelligence — to Samsara to continually stay best in class on customer experience programs and approaches.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Requirements
- 5+ years operations, business analysis, process improvement, product operations, or a similar hybrid builder/operator role
- Demonstrated hands-on experience building with AI tools — not just using them: prompt engineering, LLM-based workflows, agent frameworks (e.g., LangChain, CrewAI), or low-code/no-code automation platforms (e.g., Zapier, Make, Retool).
- Strong workflow/process analysis skills — able to spot the highest-leverage automation opportunities and redesign a process around them.
- Comfortable prototyping fast with incomplete requirements, then iterating from real feedback rather than waiting for a full spec.
- Able to translate a business problem into a buildable AI use case, and to write requirements clear enough for an engineering partner to build from.
- Strong stakeholder management and communication skills — able to train and drive adoption among non-technical users.
- Flourishes in a fast-paced environment. Comfortable managing multiple projects simultaneously.
- Travel: Comfort traveling to customer sites once a quarter (1-2 days per trip) to gain first-hand understanding of customer operations.
- Basic Python/scripting ability
- Experience with API integrations
- Familiarity with data governance or security considerations for AI systems
- Experience with customer insight, experiment management, or VoC programs such as NPS and CSAT surveys, qualitative interviews, or market research
- Experience running statistical analysis, or churn and predictive models based on customer experience data
- The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
- Annual Base Salary
- $106,802
- —
- $161,550 USD
Benefits & Perks
- At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
- Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
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