Job Description
The Strategic Program Manager at Samsara leads large-scale cross-functional projects to improve customer support operations, implement innovative solutions like AI, and enhance overall customer experience in a fast-growing IoT company focused on transforming physical operations.
Key Responsibilities
- Lead the planning and delivery of complex, cross-functional projects aligned with strategic goals.
- Coordinate and communicate with stakeholders to ensure project alignment and successful execution.
- Integrate AI solutions into program processes to enhance scalability, accuracy, and strategic planning.
Requirements
- Bachelor's degree from an accredited university
- 7 years of project program management, management consulting, and/or business operations strategy experience
- Strong communication skills, including the ability to influence and lead complex projects with a wide variety of stakeholders, such as executives, R&D leaders, and frontline managers
- Demonstrated ability to clearly translate business concepts and requirements to technology teams to deliver effective solutions
- Strong analytical, data-driven, problem-resolution, and decision-making skills
- Experience with B2B hardware and SaaS products
- Experience driving AI-centric projects
- Experience in a global Customer Support, Product Support, Customer Success, or Customer Operations organization
- Proven track record of building trust and delivering results that demonstratively improve the customer experience
- Adaptability, flexibility, and the conviction to do the right thing under stress, high tension, and tight deadlines
Benefits & Perks
Annual Base Salary: $116,620 - $154,350 USD
Performance-based bonus variable pay
Equity for eligible roles
Flexible, employee-led remote work model
Professional development stipend
Comprehensive health plans
Parental leave plans
Ready to Apply?
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