Sr. Support Product Manager, Tooling and Ops
SamsaraRemote
INTERN
Posted February 17, 2026
$115k - $175k
Climate Technology
Remote
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Job Description
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
Key Responsibilities
- The Support Tools Product team is responsible for defining the vision, roadmap, and user experience for our core Support tools to drive support experience.
- As a Sr. Support Tools Product Manager, you’ll drive strategy, solve ambiguous and high-impact problems across multiple teams, and influence the long-term strategic direction of our sales technology stack. You will own a significant module of our core support tools, delivering substantial impact and contributing significantly to the company's GTM strategy and future.
- Fully own the success of your tool(s) within Samsara’s revenue stack. This includes:
- Own the business-operations impact of the product - operational KPI governance and the operating-model changes each release drives.
- Discovery: Lead deep user research to identify, document, and anticipate core customer support pain points and future GTM tooling needs.
- Design: Draft comprehensive Product Requirements Documents (PRDs) and design artifacts (wireframes), ensuring alignment with business goals and automated workflows.
- Build: Oversee feature execution and drive rigorous usability testing, collaborating with Support Ops, GTMS, Finance, Sales Ops, and AI + Data Analytics teams.
- Launch: Coordinate all aspects of release, including change management, enablement programs, and documentation for seamless field adoption.
- Adopt & Iterate: Own the product through ongoing operation and adoption - tracking product and operational KPIs to measure business impact and drive roadmap iterations.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Requirements
- 5-8 years of Customer Support tooling experience in a fast-paced SaaS environment
- Bachelor's degree in a technical or business field, or equivalent practical work experience.
- AI Platform Experience: Proven experience managing AI support tools or LLM-based platforms (e.g., Decagon, Happy Robot, Intercom Fin, or similar).
- Established subject matter expert in GTM tooling, with a history of delivering substantial impact across multiple tools
- Ability to translate complex customer and business problems into clear requirements and solutions.
- Experience with leveraging AI to solve high-impact business problems
- Analytical Skills: Ability to look at large datasets of conversation logs to identify patterns and root causes of technical failures.
- The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
- Annual Base Salary
- $115,430
- —
- $174,600 USD
Benefits & Perks
- At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
- Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
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