At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
Key Responsibilities
Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a fast growing company from within.
This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, be inclusive and win as a team) as we scale globally and across new offices.
This is a remote position open to candidates residing in Mexico (CDMX, Monterrey or Guadalajara). Relocation assistance will not be provided for this role. This position requires travel up to 30% of the time and proximity to an international airport.
Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
Manage the deployment of Samsara technology to customers, enabling customers to achieve quick time to value in their investment
Create launch plans and a roadmap to increase product usage
Track implementation progress, participation, product adoption, and account health
Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers and day-to-day users of the system across numerous use cases
Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Requirements
5+ years of experience in Enterprise, Strategic, or Senior Implementation Consultant roles; Delivery Manager, Deployment Specialist, Engagement Manager, Senior Consultant, Scrum Master, or Project Manager. Enterprise SaaS experience preferred.
Bilingual (Spanish and English) is required
Strong spoken and written language skills for working with multiple teams and publishing documentation
This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
Experience supporting or working with technical products
Excellent consultative skills with experience in end-to-end system implementations
Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
Diplomacy, tact, and poise under pressure when working through customer issues
Bachelor’s degree from a 4-year institution
Candidate must be based in Mexico, or willing to relocate
Strong bias for action, the ability to think big, with insistence on high standards
Experience serving a large and complex customer base in B2B SaaS
Thrives in an unstructured, fast-paced, and change-heavy environment
Experience working with different countries of the LATAM regions preferred, but not required
Experience working in Tech Touch Engagements
Experience using Customer Success Platforms
Benefits & Perks
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Ready to Apply?
Join Samsara and make an impact in renewable energy