Enterprise Customer Success Manager

Our Enterprise Select Customer Success Managers pick up where our Services team leaves off, working with our largest and most complex customers to drive adoption and maximize the long-term value they receive from Samsara. In this role, your impact is felt across the physical operations that run our world. Your strategic guidance directly influences the safety of thousands of frontline workers and the efficiency of global supply chains. You will lead a fundamental shift in how our customers view technology, moving them from solving individual problems to positioning Samsara as the strategic platform that underpins their entire operation. By architecting joint success plans that define critical objectives and metrics, you will gameplan on new workflows to ensure our largest partners achieve their multi-year business goals. This role is highly cross-functional, as you will partner with Sales, Support, Sales Engineering, and Product to influence mission-critical initiatives and Samsara’s long-term roadmap. This is a remote position open to candidates residing in the US except SF Bay Metro (CA), NYC Metro (NY), and Washington DC Metro. • Be on the front lines to ensure our largest customers increase the safety, efficiency, and sustainability of their operations by translating deep knowledge of the Samsara platform into strategic results across diverse industries like construction, transportation, and many more. • Drives business transformation by leading strategic customer engagements to deeply understand current operations, proactively recommending workflow transformations and architecting joint success plans that define the metrics and timelines necessary to remove barriers and deliver business value. • Orchestrates executive business reviews for our most complex partnerships, leading the narrative with our customer’s decision-makers to anticipate future operational risks and align multi-year business transformations with Samsara’s long-term roadmap. • Influences internal roadmaps across Product, Finance, and Support to drive mission-critical customer initiatives. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

• 6+ years of work experience with most recent experience in a Senior Customer Success, Account Management, or strategic consulting role. • Mastery of priority management and emotional intelligence required to lead high-stakes, Fortune 500 partnerships, with a proven ability to take strategic initiative and thrive in high-visibility, change-heavy environments. • Track record of anticipating strategic obstacles and resolving complex challenges through a blend of foresight, deep business insight, and diplomatic poise under multifaceted pressure. • Proven ability to build trust and communicate effectively across all levels, from executive leadership to technical teams and daily end-users, both internally and externally. • Experience supporting Enterprise SaaS and/or Fortune 500 companies and working with technical products. • Bachelor’s degree from a 4-year institution. • This role requires up to 25-40% travel. • Strong bias for action, the ability to think big, with insistence on high standards. • Ability to thrive in an unstructured, dynamic, and change-heavy environment. Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below. Annual OTE Salary $97,877.50 — $131,600 USD

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.